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    Guest Services Representative - Franklin, United States - Hendrick Automotive Group

    Hendrick Automotive Group
    Hendrick Automotive Group Franklin, United States

    3 weeks ago

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    Description


    Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

    Performs opening and closing Guest Services procedures.
    Answers incoming phone calls in a courteous, prompt, and professional manager.
    Directs phone calls to the appropriate person
    Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
    Communicates effectively with Guest Services Manager and Greeters.
    Reconciles/updates data entry with dealership software.
    Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
    Walks around the showroom hourly to offer refreshments to guests.
    Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
    Helps maintain a clean and comfortable environment (monitor facility)
    Provides new hire Customer Management training when requested
    Participates in required training
    Complies with Company policies and procedures
    Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
    Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
    o Bachelor Degree

    Field of Study/Work Experience:
    o Automotive

    Desired Work Experience:
    v Previous customer service experience desired


    Computer Skills:
    Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
    Scheduled shifts may include evening hours, weekends, and holidays.
    Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.


    Verbal and Writing Ability:


    Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

    Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

    Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

    Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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