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    Production Support Manager - New York, United States - TribolaTech Inc

    TribolaTech Inc
    TribolaTech Inc New York, United States

    4 weeks ago

    Default job background
    Banking / Loans
    Description
    Oversee 24x7 production support teams for fBank and affiliates, user technical support, and production job schedules
    Assist in the management of policy development and technology planning
    Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
    Ensure smooth operations of all IT systems and data security
    Understand and track applicable regulatory and reporting requirements
    Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
    Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures
    Work with senior management to enhance monitoring of critical applications and develop operational run books
    Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
    Establish a stable performance environment by monitoring and analyzing problems
    Ensure problems are identified and solved as rapidly and efficiently as possible
    Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
    Perform any other duties as required or assigned


    Requirements:
    Bachelor's degree or equivalent in Information Technology, or related field
    7+ years' experience working in an IT Operations production support role in an enterprise environment
    2+ years' leadership experience
    Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
    Familiarity working with enterprise project planning and resourcing
    Internal and external customer-facing production support experience
    Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
    Knowledgeable with a variety of infrastructure technologies: Windows, VMware
    Active Directory
    Ability to support 24x7 operations
    Detail-oriented, with superior verbal and written communication skills
    Strong critical thinker with problem solving aptitude
    Excellent organizational skills with the ability to juggle multiple tasks at once
    Proactive mindset

    Preferred:
    ITIL or ServiceNow experience
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