- Dispatch orders assigned to you within customer
- Manage daily workload report: inclusive of quote follow-up, completion of work orders and issue resolution.
- Quoting/change orders to customer.
- Manage inbound/outbound phones.
- Work order setup for invoicing.
- Assist in field service issue resolution.
- Provide excellent Customer reporting and Customer Communications.
- Maintain Subcontractor communication and partnership.
- Respond to customer emails and inquiries within 24 hours of receipt.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- 3-5 years of experience in customer service (call center), security, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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Guest Service Specialist
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Customer Service Specialist
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Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Independence, United StatesJob Description · Job DescriptionThis position can pay anywhere from $16.00 to $20.00 per hour depending on scheduling availability on applicants part, and experience in call center environments. · Benefits provided: · 401 K · Paid vacation time · Weekly pay with weekly bonus · A ...
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Customer Service Specialist
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Field Service Specialist
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Customer Service Specialist - Bedford Heights, United States - Everstaff
Description
Job Description
Job DescriptionWe are looking for a Senior-level Customer Service Representative for a client in Bedford HeightsDirect Hire opportunity with room for advancement
Shift: Monday through Friday - Evening shift 3pm-12am
Pay: $22-$24/hr depending on experience
Responsibilities:
Qualified candidates, please submit your updated resume for immediate consideration
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
