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Customer Service Specialist - Brecksville, United States - Curtiss-Wright
Description
Location:
Location:
Customer Service Specialist in Brecksville at Curtiss-Wright **Location:**
**Experience:**
Not Specified **Job Description**
The Valves Division provides specialized and innovative valve technologies to the Power Generation, Oil & Gas, Chemical/Petrochemical, Defense and Industrial markets worldwide, critical systems improving the reliability and safety of operations in the Industries we serve enabling our customers to solve their most difficult problems and meet their core business or operational objectives. Our highly engineered valve solutions are utilized in critical systems improving the reliability and safety of operations in the Industries we serve.
With Farris, a trustworthy valve is only part of our promise. Farris provides customers with total pressure relief management solutions that support a facility's entire lifecycle, transforming the way you ensure plant safety. Find out more information and view our products here:
Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.
**Customer Service Specialist**
**Key Job Functions**
**Accounting**
Invoicing customers based on employee time entries and expenses
A/P invoice coding and approvals
A/R collections support for FES customers
Creating, tracking and closing orders
Weekly timesheet approvals
Use vendor portals for bids and invoicing
Manage Software renewals
**Customer Service/Inside Sales**
Front-line for customer inquiries
Competent in explaining engineering services and software options
Responding to general web/email inquiries
Quote preparation
Quote log/tracking/follow-up
Order entry acknowledgement
New Vendor setup docs for clients
All order entry and change orders
Enter contract pricing
Route leads to Farris RSM and reps
Review T&C for mgmt. review
Request new customer setup from A/R
Booking log
Quote log
Contact management (leads/contacts)
Monitoring PO# balances
**Operations & Project Support**
Weekly forecasting
Process mapping & process improvement
Assist with presentations
Research & data compilation from QBase
Writing procedures
Back-office functions -- interface with corp. finance & acctg depts
Acknowledgement to clients of team members and scope of work
Admin support as needed (doc posting, metrics, TS reports, change orders, etc.)
**Quickbase Project Management Software**
Design/Develop/Deploy/Troubleshoot applications for Quote log, Bookings, Training Evaluations, Timesheets, iPRSM Sales
Edit or Enhance FES PM Tool app if possible (designed by 3rd party, not native development)
Import Data from BaanLN (Timesheet)
Generate recurring and/or on demand reports for project staff or mgmt.
Analyze/Interpret trends from historical data
Update landing pages annually with prior year & current year data.
**Your Expertise:**
Bachelor's Degree in Business or Accounting
At least 3-5 years of experience in a similar role
Project management experience preferred
Strong computer skills including use of Microsoft Word, Excel, Powerpoint
**Desired Software**: QuickBase low-code app development; iPRSM engineering software (navigation/reporting/admin); Baan LN ERP software; Device Magic form application/exporter
Ability to work independently, under pressure and within tight deadlines
Ability to balance multiple projects, and be attentive to detail
Excellent written, interpersonal, and verbal communication skills
Customer/Client focus
Strong organizational skills and problem-solving skills
**Location: Brecksville, OH**
This position may require exposure to information that is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
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