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    Front Office Supervisor - Dallas, United States - Hyatt Hotels Corp.

    Hyatt Hotels Corp.
    Hyatt Hotels Corp. Dallas, United States

    3 weeks ago

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    Description
    The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling.


    General Responsibilities include:

    • Inspect guest rooms, guest hallways, and public areas.
    • Work well with your team to maintain the cleanliness scores with the tools provided (12 point inspection as well as heat map),
    • Programming deep clean projects.
    • Counseling and interviewing employees.
    • Resolving guest complaints that arise from issues encountered in the rooms.
    • Following up on We care entries, working closely with Engineering to promote a successful PM program.
    • Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.
    • The supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, complete purchase orders.
    • Able to oversee projects on going in HSKP.
    • Be part of committees relevant to the Housekeeping dept. as well as Guest experience.
    • Prior supervisory experience preferred.
    • Able to conduct daily pre-shift meetings.
    • Maintain a positive relationship with the front office team.
    • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
    • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms;
    • Attend meetings as assigned by leadership.
    • High focus on the arrival, in house and departure experience.
    • Responsible for communication with all departments for the Front Office.
    • Managing the House. (Inventory, Arrivals and Departures, OOO/OOS rooms, Blocking for Excellence.)
    • Monitor all guests requests through Zingle, HotSos and communicate those in a timely manner.
    • Greeting VIP's upon arrival and continued follow up throughout their stay.
    • Assisting with overseeing all Bellman and concierge tasks.
    • Focus on the Rooms Division's key metrics, Customer Service, Cleanliness and Working order.
    • Maintaining daily, monthly and year goals for World of Hyatt enrollments and upsells.
    • Work experience as a Housekeeping and/or Front Office Supervisor
    • Hands-on experience with cleaning and maintenance tasks
    • Excellent organizational and team management skills
    • Confident and fluent in written and verbal English, the knowledge of other Spanish is preferred
    • Flexible schedules and working hours, willingness to work on weekends & holidays.
    • Computer skills -Microsoft Office.
    • Time management skills.
    • Problem-solving skills.
    • Able to work under pressure.
    • Customer service skills.
    • Able to follow up and resolve escalated complaints
    • Able to stand for long periods of time.
    • Customer service skills.
    • Team player.
    • Detail oriented.
    • Organizational skills a must.
    • Excellent communication skills.
    • Task driven and result oriented.
    • Knowledge of Opera system, Hotsos, Reserve, Colleague Advantage
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