Jobs
>
Dallas

    Front Office Supervisor - Dallas, United States - Hôtel Swexan

    Hôtel Swexan
    Hôtel Swexan Dallas, United States

    3 weeks ago

    Default job background
    Description
    Company Overview

    Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Hôtel Swexan.

    The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world's greatest cities - New York, London, Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

    Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

    Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

    Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

    Position Summary

    Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed. The front desk supervisor will act as a role model, sharing expertise and knowledge while continually inspiring the front desk associates.

    Responsibilities
    • Ensures Outstanding customer care.
    • Maintains a friendly, professional, cheerful and courteous demeanor always.
    • Accurately answers inquiries from potential guests and accepts hotel reservations.
    • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
    • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
    • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
    • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guests' needs and service.
    • Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
    • Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Adheres to company credit limit policies.
    • Allocates rooms to expected arrivals after checking the guests preferences and special requests.
    • Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
    • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.
    • Cross checks all billing instructions are correctly updated
    • Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.
    • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures.
    • Performs other duties as assigned, requested or deemed necessary by management.
    Requirements
    • Work experience as Front Desk agent and supervisory in a hotel, ideally luxury brand is required as well as previous supervisory experience in a similar position.
    • Bachelor's degree, preferred.
    • Computer knowledge and experience in Microsoft office applications such as Excel and Word is also required
    • Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pounds while performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.
  • Hilton Worldwide

    Front Office Supervisor

    3 weeks ago

    Hilton Worldwide Dallas, United States

    Job Description - Front Office Supervisor - Hilton Anatole (HOT0AIHT) · Job Description · Job Number: · Front Office Supervisor - Hilton Anatole · ( · Job Number: · HOT0AIHT · ) · Work Locations · Work Locations · : · Hilton Anatole · 2201 North Stemmons Freeway · Dalla ...

  • Thompson Dallas

    Front Office Supervisor

    1 week ago

    Thompson Dallas Dallas, United States

    The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling. · General Responsibilities include: · •Inspect guest rooms, guest hallways, and publ ...

  • Westin Dallas Downtown

    Front Office Supervisor

    14 hours ago

    Westin Dallas Downtown Dallas, United States

    Overview · Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and an ...

  • Hyatt Hotels Corporation

    Front Office Supervisor

    3 weeks ago

    Hyatt Hotels Corporation Dallas, United States

    The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling. General Responsibilities include: - Inspect guest rooms, Office Supervisor, Supervisor ...

  • Hyatt Hotels Corp.

    Front Office Supervisor

    3 weeks ago

    Hyatt Hotels Corp. Dallas, United States

    The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling. · General Responsibilities include: · * Inspect guest rooms, guest hallways, and publi ...

  • Hilton

    Front Office Supervisor

    3 weeks ago

    Hilton Dallas, United States

    A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability · **What will I be doing?** · As a Front Office Supe ...

  • Hilton

    Front Office Supervisor

    2 weeks ago

    Hilton Dallas, United States

    A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability · **What will I be doing?** · As a Front Office Supe ...

  • Hilton

    Front Office Supervisor

    3 weeks ago

    Hilton Dallas, United States Full time

    A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability · What will I be doing? · As a Front Office Supervis ...

  • Hyatt

    Front Office Supervisor

    3 weeks ago

    Hyatt DALLAS, United States

    **Description:** · **The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling.** · **General Responsibilities include:** · - Inspect guest rooms ...

  • Hyatt

    Front Office Supervisor

    3 weeks ago

    Hyatt Dallas, United States

    : · The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling. · General Responsibilities include: · • Inspect guest rooms, guest hallways, an ...

  • Hyatt

    Front Office Supervisor

    4 weeks ago

    Hyatt Dallas, United States

    : The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling. · General Responsibilities include: · Inspect guest rooms, guest hallways, and pub ...

  • HYATT Hotels

    Front Office Supervisor

    3 weeks ago

    HYATT Hotels Dallas, United States

    Summary: · The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling. · General Responsibilities include: · •Inspect guest rooms, guest hall ...

  • Thompson Dallas

    Front Office Supervisor

    3 weeks ago

    Thompson Dallas Dallas, United States

    The Room Supervisor is responsible for assisting in overseeing the Housekeeping, Front Office and Guest Services Department. Duties may also include training, staff development, and scheduling. · General Responsibilities include: · •Inspect guest rooms, guest hallways, and pu ...

  • Htel Swexan

    Front Office Supervisor

    3 weeks ago

    Htel Swexan Dallas, United States

    Company Overview · Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan. · The Hotel is a new destination, with an uncompromising mission that ...

  • Live Nation Entertainment

    Box Office Supervisor- The Echo Lounge and Music Hall

    2 weeks ago

    Live Nation Entertainment Dallas, United States

    Live Nation Entertainment - JobID: JR-38813 [Store Supervisor] As a Box Office Supervisor at Live Nation, you'll: Direct and supervise staff and other employees performing similar services as directed; Provide friendly customer service by greeting and proactively assisting custom ...

  • Baylor Scott & White Health

    Supervisor Medical Office RN

    1 week ago

    Baylor Scott & White Health Dallas, TX, United States

    The Supervisor, Nursing Procedural Registered Nurse (RN) is accountable for supervision of assigned nursing and unit-based personnel to provide a safe, caring environment for patients, family and staff which fosters professional nursing practice, mutual conclusion-making, inter-p ...

  • Legacy Enforcement Agency

    Armed Security Officer/Supervisor

    3 weeks ago

    Legacy Enforcement Agency Dallas, United States Full time

    Legacy Enforcement Agency in DFW is looking for Armed and PPO Security Officers to join the team · Full-Time Hour Positions are as available (must able to work during into the weekend) · Part-Time Hours are available · Same day pay for additional Special Event work · Qualificatio ...

  • Liberty Tax Service

    Office Supervisor

    1 week ago

    Liberty Tax Service The Colony, United States

    Office Supervisor · The Colony, TX · APPLYBack to Search Results · Liberty Tax Service · Position Title: Office Supervisor · Department: USST-Company Stores · Status: Seasonal · Reports to: District Manager of Company Stores · FLSA Status: Non-exempt. · Position Purpose · Office ...

  • Page Southerland Page

    Front Office Supervisor-St. Augustine Dental

    3 weeks ago

    Page Southerland Page Dallas, United States

    There is a $500 sign on incentive upon hire. · This is a full time position, Monday-Thursday 8:00-7:00. · POSITION SUMMARY · The Front Office Supervisor is a multi-functional, fast paced, customer-oriented supervisory position. This position will be responsible for all routine ...

  • Cook Children's Healthcare

    Office Supervisor

    1 week ago

    Cook Children's Healthcare Fort Worth, United States

    Location: · Calmont Operations Building · Department: · Cln-Endocrinology · Shift: · First Shift (United States of America) · Standard Weekly Hours: · 40 · Summary: · Supervises and coordinates the functions of the office for efficient patient flow. Provides support and guidance ...