- Self-motivated – You thrive in leadership roles and are not afraid to get your hands dirty. You can take the lead on projects and see them through from inception to completion.
- A team player – You excel in cross-functional teams and collaborate effectively with colleagues from various departments towards a common objective. While you are an independent worker, you value teamwork and cooperation.
- An innovator – You view existing processes as opportunities for enhancement and enjoy exploring new approaches.
- A lifelong learner – You actively seek chances to expand your knowledge and skills, understand the significance of thorough screenings, and have a keen interest in the Human Capital field.
- Associate's Degree or equivalent experience
- Minimum of 3 years managing teams
- At least 3 years of experience interacting with business stakeholders across various levels
- Prior corporate environment experience is highly preferred
- Familiarity with highly matrixed organizations is advantageous
- 5-7+ years specializing in desktop support, systems administration, and IT Operations within a Windows environment
- Solid understanding of ITIL processes; ITIL V3 or V4 certification is a plus
- Telephony experience, preferably with Cisco VoIP
- Knowledge of Microsoft Office and Outlook versions
- Experience with SCCM
- Proficiency in problem-solving using scripting, particularly PowerShell
- Understanding of TCP/IP networking and related services like DNS, SMTP, DHCP, etc.
- Experience supporting Outlook in a Microsoft Exchange environment
- Experience supporting various Wi-Fi enabled devices and remote users
- Basic knowledge of Thin Client Systems, Network Printers, Citrix, and Terminal Servers
- Honor Honesty, Consistency, Responsibility: Uphold integrity
- Cultivate an environment of dignity: Demonstrate respect for every individual
- Take an outside-in approach: Prioritize client needs
- Think out-of-the-box: Foster innovation
- Stay Team-Oriented: Encourage collaboration and mutual appreciation
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Biometrics Technical Support Manager - Hicksville, United States - First Advantage
Description
At First Advantage, we put people at the core of everything we do. This philosophy extends to our customers, partners, and most importantly, our team members. Join us if you are looking to kickstart a fulfilling career and make your mark as a leading figure in the realm of essential background screening solutions for top-tier Fortune 100 and Global 500 brands.
Who We Are
We stand at the forefront of pioneering Great Onboarding processes, empowering companies to Hire Smarter and Onboard Faster™. First Advantage (Nasdaq: FA) is a cutting-edge HR Tech firm that offers revolutionary solutions and insights to help our clients mitigate risks and recruit top-tier talent.
Who You Are
We are seeking a seasoned team member who embodies the following traits:
What You'll Do
As the IT Support Manager, you will oversee a team of IT Support Specialists responsible for managing IT equipment and providing end-user support for customers using PrintScan software. Your duties will include assigning and monitoring workloads, overseeing ticket queues, handling administrative tasks, managing employees' development, addressing personnel issues, coaching staff, and other managerial responsibilities. Moreover, you will be involved in installing, configuring, and troubleshooting software issues on both PrintScan-owned and client-owned devices.
The successful candidate will report to the VP of Operations and collaborate closely with other technology department members to assist all end users. This role also entails providing hands-on support for Level 3 teams, documenting processes, training junior team members, and coordinating team tasks. Proficiency in ticketing systems, Mobile Device Management (MDM), and prior people management experience are essential.
What You May Need to be Successful
Why First Advantage is Your Next Career Move
First Advantage is undergoing a technological revolution. We are searching for experts enthusiastic about working with state-of-the-art technologies, delivering top-notch user experiences, fostering the development and deployment of scalable solutions, and guiding our agile teams and clients through impactful changes as we broaden our influence.
More About Our Values Code
What Are You Waiting For? Apply Today
You've discovered a bit about us today – now we're eager to learn about you. If you believe this role and our company align with your interests and expertise, introduce yourself by submitting your application.
