- Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests.
- Hospitality Focus – focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited.
- Leadership – lead by example, take control and provide employees with clear guidance and direction.
- Multi-Tasking – ability to manage multiple responsibilities at once by focusing on one task while keeping track others.
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
- Speaking – Talking to others to convey information effectively.
- Writing – Communicating effectively in writing as appropriate for the needs of the audience.
- Conflict Resolution – Deescalate situations in a professional and courteous manner.
- Problem Solving – develop solutions to remove obstacles to problems that may arise
- Oversee shifts, hold pre-shift huddles, and complete shift notes
- Meet guest needs through communication and courteous guest service skills
- Ensuring that guests are satisfied with their experience at the lounge through regular interactions with guests
- Responsible for coordination of assigned team members in accordance with the Company's policies and applicable laws
- Direct the activities of up to 30 team members at any given time
- Assign duties to staff and follow up for completion
- Coach and train Front of House staff
- Assist with cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, break rooms if assigned by a manager
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
- Remain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employees
- Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services provided
- Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
- Assist managers with the interviewing and hiring process of new hourly staff
- Coordinate with lounge managers to resolve service issues requested by the guests
- Monitor number of alcoholic beverages served to passengers and alert management to potential problems
- Maintain a thorough knowledge of all required regulatory agency requirements
- Maintain current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
- Possessing basic working knowledge of alcoholic beverages
- Perform administrative tasks as required
- Comply and ensure your team follows all TSA and local airport authority regulations
- Other duties as assigned
- Team spirited – excellent ability to collaborate with all staff and departments, being a team player and a respectful and approachable member of the management team and wider staf and partners.
- Being accountable and taking ownership of the duties as set out, and others assigned
- Employing the "Customer First" philosophy (including guests, staff, partners and other stakeholders) in meeting their needs and expectations.
- The ability to listen to the "customers" needs, in turn offering confident recommendations, resulting in high satisfaction outcomes
- Ability to make decisions quickly and effectively, when unanticipated situations may arise
- Knowledgeable about the lounge, and the business operation as a whole
- Communicate well both verbally and in writing
- Provide all information in a timely and efficient manner
- Always follow established safety procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- 5 years of previous guest service or hospitality experience and/or training
- 2-3 years of previous leadership/supervisory experience
- Demonstrates management and leadership skills
- Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
- Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company
- Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
- Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
- Be able to stand during entire scheduled shift
- Ability to handle the stress of a face-paced work shift up to ten (10) hours
- Requires the ability to lift and / or move up to 40 pounds
- Requires the ability to walk, bend, twist, and stand to perform normal job functions
- Report on work on a regular and timely basis
- Able to work rotating shifts including weekends and holidays
- Must be able to pass and obtain security background check and clearance to work in airport environment
- Medical Insurance (Health, Dental, Vision)
- Disability Insurance
- Vacation and PTO
- 401K Plan with generous Company Matching
- Employee Assistance Program (EAP)
- Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
-
Airport Lounge Cleaner
1 week ago
Hyde Park Hospitality Flushing, United StatesJob Description · Job DescriptionAirport Lounge Cleaner (Appearance Care Associate) · Pay: $22.00/hr · Job Summary · Appearance Care Associates will perform a full range of cleaning duties and responsibilities in support of the lounge operations at the new premium lounge, by Airp ...
-
Supervisor - Airport Lounge (LGA)
6 days ago
Hyde Park Hospitality Flushing, United StatesJob Description · Job DescriptionAirport Lounge Supervisor (LGA)Pay: $28.00 per hour · Job Summary: · The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating ...
-
Controller, Premium Airport Lounge JFK
3 days ago
Compass Group Jamaica, United StatesController, Premium Airport Lounge JFKClick Here to Apply OnlineJob Description Restaurant Associates Position Title: Controller Salary: $90,000 - $100,000Other Forms of Compensation: Become part of Restaurant Associates, the industry's leading provider of dining and event cateri ...
-
Executive Chef, Premium Airport Lounge JFK
2 days ago
Compass Group Queens, United StatesExecutive Chef, Premium Airport Lounge JFKClick Here to Apply OnlineJob Description Restaurant Associates Position Title:Executive Chef, Premium Airport Lounge JFKPay 15Reports To:Salary:$135,000 -$145,000Other Forms of Compensation: Bonus PackageBecome part of Restaurant Associa ...
-
Beverage Manager, Premium Airport Lounge JFK
2 days ago
Compass Group Queens, United StatesBeverage Manager, Premium Airport Lounge JFKClick Here to Apply OnlineJob Description Restaurant Associates Position Title:[[title]]Pay [[payGrade_obj]]Reports To:Salary:$90,000 - $100,000Other Forms of Compensation: Become part of Restaurant Associates, the industry's leading pr ...
-
Service Manager, Premium Airport Lounge JFK
3 days ago
Compass Group Jamaica, United StatesService Manager, Premium Airport Lounge JFKClick Here to Apply OnlineJob Description Restaurant Associates Position Title:[[title]]Pay [[payGrade_obj]]Reports To:Salary:$ $90,000Other Forms of Compensation: Become part of Restaurant Associates, the industry's leading provider of ...
-
Operations Manager, Premium Airport Lounge JFK
2 weeks ago
Compass Jamaica, United StatesEmbark on a hospitality adventure as our Operations Manager for the new premium lounge at JFK. In this role, you'll craft exceptional dining experiences and lead operations from the ground up. If you're a hospitality expert with a flair for innovatio Operations Manager, Operation ...
-
Floor Captain AM Premium Airport Lounge JFK
3 days ago
Compass Group Jamaica, United StatesFloor Captain AM Premium Airport Lounge JFKClick Here to Apply OnlineJob Description Restaurant Associates Position Title:Floor Captain AM Premium Airport Lounge JFKPay 12Reports To:Salary:65,000-70,000Other Forms of Compensation: Become part of Restaurant Associates, the industr ...
-
Compass Group Jamaica, United StatesPosition Title:Hospitality Ambassador PM Premium Airport Lounge JFKPay 12Reports To:Salary:$65,000-$70,000Other Forms of Compensation: Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation s most prestigious muse ...
-
Compass Group Jamaica, United StatesPosition Title:Hospitality Ambassador PM Premium Airport Lounge JFkPay 12Reports To:Salary:65,000-70,000Other Forms of Compensation: Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation s most prestigious museum ...
-
Compass Group Jamaica, United StatesConcierge Hospitality Manager Premium Airport Lounge JFKClick Here to Apply OnlineJob Description Restaurant Associates Position Title:[[title]]Pay [[payGrade_obj]]Reports To:Salary:$80,000 - $90,000Other Forms of Compensation: Become part of Restaurant Associates, the industry's ...
-
American Airlines New York, United States Part timeAmerican Airlines is seeking Part Time Premium Guest Services Representative at the LaGuardia Airport. · The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. · CWA-IBT Team Members must pass a panel interview within the last 3 year ...
-
Camp Counselor/ra
1 week ago
Summer Culinary New York, United States**JOB DESCRIPTION: Resident Assistant - Camp Counselor** · RAs are in charge of keeping the students safe, and planning great events to make camp fun. Talent Shows, 80's night, trivia, outdoor and indoor sports, swimming, shopping, tourist attractions, ect. and that is just to na ...
-
Human Resources Clerk
2 weeks ago
Eclipse Innovations Newark, United StatesGate Gourmet Lounge GmbH - who we are, what we do... · As part of the Gategroup, the largest airline catering company in the world, serving over 700 million passengers annually from more than 200 operating units in over 60 countries on all continents, we provide everything needed ...
-
Airside Manager
14 hours ago
Vantage Airport Group New York, United StatesOverview: · **WHO WE ARE** · Passionate about People, Place, and Performance, Vantage Airport Group is a leading investor, developer, and manager of airports and transportation infrastructure around the world. Since 1994, Vantage has made more than 30 airports more efficient, pro ...
-
Operations Manager
1 week ago
DO & CO Queens, United StatesWe have an incredible opportunity for a dynamic and inspirational Operations Manager to join our growing New York Team · **Who We Are**: · We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Cateri ...
-
Concierge Jfk
2 days ago
Alaska Airlines Jamaica, United StatesCompany: Alaska Airlines The Team: · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people fro ...
-
dining services director
1 week ago
Compass Group, PLC New York, United StatesWorking as an Ace Team Director of Dining Services, you will support FLIK accounts in the New York City region which may include corporate dining, independent schools and / or airport lounge locations. You will manage and lead a team of associates is Director, Dining Services, Re ...
-
Senior National Client Executive
3 days ago
Sodexo New York, United StatesUnit Description: · Senior National Client Executive – Airport Lounges · This is a remote position with up to 70% travel the first year and thereafter up to 50%. · The successful candidate will be actively working within our Airport Lounge accounts nationally. · Highly prefer can ...
-
Bartender Pm 4:30pm
1 day ago
Hyatt House Parsippany - East Parsippany, United StatesJob Summary: · The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as regulated by state and federal age requirements and coordinating lounge/bar activities. · **Responsibilities**: · **QUALIFICATIONS**: · - Three to six months ...
Supervisor - Airport Lounge (LGA) - New York, United States - Hyde Park Hospitality
Description
Airport Lounge Supervisor (LGA)
Pay: $28.00 per hour
Job Summary:
The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at the premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, inside the LaGuardia Airport.. They will be responsible for overseeing all front of the house (FOH) employees during their shift. In addition, the Supervisor will have proficient knowledge in all lounge FOH positions and champion hospitality service.
Basic Skills:
Primary Job Duties:
Key Attributes:
Minimum Acceptable Qualifications:
Benefits:
ABOUT THE COMPANY
Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain's Fast 50 Award in 2023 for being one (ranked 24th) of the fifty fastest growing businesses in the Chicago-area We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 90% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-
PI