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Employee Relations Coordinator
3 days ago
Elite Flooring, Inc. Norcross, United StatesHuman Resource Coordinator · Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & Gene ...
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Employee Relations Coordinator
2 days ago
Elite Flooring & Design Peachtree Corners, United StatesHuman Resource Coordinator · Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & Gen ...
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Shenandoah County Public Schools Woodstock, United States**SUMMARY** · Provide internal and external communication with division staff and community stakeholders about division activities, events and programs. Coordinates promotional and informational activities to include but not limited to division print, web, social media, press, Su ...
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Community Relations Coordinator
2 weeks ago
Hurley Elder Care Law Atlanta, United StatesJoin Our Team: Community Relations Coordinator · About Us · At Hurley Elder Care Law, we're more than just a team of legal experts; we're a pillar of support in our community. We believe in making a positive impact through our legal services and creating meaningful relationships ...
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Public Relations Coordinator
6 days ago
Eberly & Collard Public Relations Atlanta, United StatesJob Description · Job DescriptionAt Eberly & Collard Public Relations (ECPR), we foster career growth for individuals in the fields of public relations, branding, advertising, digital marketing, social media, event management, influencer relations, and integrated marketing. Our p ...
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resident relations coordinator
1 week ago
Brookfield Properties Atlanta, GA , USA, United StatesLocation · Tallulah Cumberland Mall SE · Business · We know that a one-size-fits-all approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties ma ...
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Customer Relations Coordinator
1 week ago
Graniteprop Atlanta, United States** Customer Relations Coordinator** · **Job Category****:** Property Experience **Requisition Number****:** CUSTO01094 Showing 1 location **Job Details** · **Description** · **Essential Functions:** · Assists property and engineering teams with customer and vendor customer se ...
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resident relations coordinator
1 week ago
Brookfield Residential Properties Atlanta, GA , USA, United StatesLocation · Tallulah Cumberland Mall SE · Business · We know that a one-size-fits-all approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties ma ...
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PruittHealth Norcross, United StatesAt PruittHealth Home Health, we're committed to a lot of things. But we're especially committed to caring for our patients and residents, as well as providing our employees with a rewarding career as a member of our PruittHealth family. · That's why we attract employees who are p ...
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Harmony Academy Peachtree Corners, United States**Summary** · The Teacher is responsible for developing a cohesive teaching team, coordinating the curriculum, and managing the day-to-day operational activities of the classroom. Teachers must understand children?s cognitive, social, emotional and physical development in order t ...
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Human Resource Coordinator
5 days ago
Atlanta Marriott Peachtree Corners Peachtree Corners, United StatesJob Summary: · Assist and support management and the leadership team with handling and resolving Human Resources issues. · **Responsibilities**: · **QUALIFICATIONS**: · - High School diploma or equivalent is required with at least 2 years of Human Resources experience. · - Colleg ...
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Collections/Client Relations Coordinator
1 week ago
Adams & Martin Group Atlanta, United StatesJob Description · Job DescriptionThe Collections/Client Relations Coordinator performs collection activities associated with outstanding/delinquent account receivables. · QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES): · Education: · Associate Degree or equivalent w ...
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Nutrien White Springs, United StatesPay Band: P · At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. · Nutrien is a leading provider of agricultural products, services, ...
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Mds Coordinator
5 days ago
Rosemont at Stone Mountain Stone Mountain, United States Full timeCoordinates and ensure completion of the state required Minimum Data set on all residents throughout the facility to include admissions, significant changes, quarterly and Medicare assessments in a timely manner. · He/she identifies resident problems from the MDS and other assess ...
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Scientist I, Quality Control 2nd Shift
1 week ago
Amneal Pharmaceuticals Brookhaven, United States**Description**: · The QC Chemist I (internally titled "Scientist I, Quality Control") is an entry-level role responsible for performing testing of raw materials, in-process and finished pharmaceutical dosage forms, products on stability, cleaning verification samples following w ...
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Specialist: Accounting
2 weeks ago
Aurora Solutions Clarkston, GA, United States FreelanceAt Clarkston, GA, every day is about more. As one of the largest children's rights organizations based in Duisburg, we have been advocating for the realization of children's rights for over 60 years. We stand for effective, sustainable work towards a common goal. We see ourselves ...
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Marketing Coordinator
5 days ago
Toni Threadgill - State Farm Agent Emory, United States**Benefits**: · - Dental insurance · - Opportunity for advancement · - Training & development · - Vision insurance · - 401(k) matching · - Health insurance · - Paid time off · **ROLE DESCRIPTION**: · As a Marketing Coordinator - State Farm Agent Team Member forToni Threadgill - S ...
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Tech Desk
4 days ago
DeKalb Public Library DeKalb, United States**JOB TITLE**: Tech Desk and Studio Manager · **STATUS**: Non-Exempt, Full Time · **SHIFT**: 37.5 hours per week, Sunday-Saturday hours with regular rotation. Must be able to work evenings and weekends depending on library needs. · **WAGES**: $24.87/hour, plus benefits · **SUMMAR ...
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Public Health Secretary
5 days ago
DeKalb County Health Department DeKalb, United States**Public Health Secretary** · The DeKalb County Health Department is seeking a full-time (37.5 hours per week) Public Health Secretary. The Public Health Secretary functions as a member of the Communicable Disease Team under the direction of the Communicable Disease (CD) Program ...
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Northwestern Medicine DeKalb, United States Full timeSign-on Bonus Registered Nurse-Emergency Department Full-time Nights · 1-2 years of experience: $3,000 sign-on bonus · 2+ years of experience: $7,500 sign-on bonus · **Internal transfers and new grad hires are not eligible for a sign-on bonus** · The **Staff Nurse Inpatient-Kishw ...
Customer Relations Coordinator - Norcross, United States - Century Communities
Description
**Description**
*Position at Century Communities*
As a top 10 U.S. homebuilderand the fastest-growing public builder for three years in a rowwe know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities and benefits to build a thriving and rewarding career.
Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off and sick leave, plus home and mortgage discounts. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).
Our mission of building, financing and insuring A Home For Every Dream is only possible with the best talent in the industry. If thats youif youre a self-starter, changemaker and thoughtful collaborator ready to take their career to the next levelthen apply today
**Position Summary:**
The Customer Care Coordinator is responsible for responding to, assigning, and tracking all customer service and warranty-related communications within a specific Division. This position works closely with our Century Homebuyers and the internal warranty and field teams to help ensure an extremely positive and seamless homebuying experience. Additionally, the role partners with our shared resource team to improve our division execution on payables, check requests and vendor payment follow-up
**Essential Functions and Responsibilities:**
Handles all initial incoming homebuyer calls, acting as the first point of contact to help answer service-related questions, or delegating/escalating the call to a Customer Relations Manager for immediate customer service support
Ensures that established procedures are followed in an organized manner, with a focus on daily follow up to guarantee a timely response to our homebuyer/customer requests
Establish protocols/reports to assure that all information and communications are shared with the Regions and Communities in a timely and efficient manner
Develop a thorough understanding of the companys warranty time frames and procedures and ability to triage non-warrantable calls
Maintain positive homeowner relations; provide the homeowner with a knowledgeable, timely and professional response to telephone, chat and email inquiries
Input work orders into Build Pro and send to subcontractors responsible for the repairs as identified by the CRM
Update progress as necessary on requests and work orders in Build Pro
Monitor trends in warranty service requests. Create and generate reports as necessary to identify such tends
Follow up verification to confirm warranty work is completed by subcontractors/managers within the designated time frame and ensure ultimate homeowner satisfaction
Formulate and keep updated warranty manuals, orientation packages, policies, and procedure manuals and homeowner handbook
Respond to corporate complaints within one (1) hour and update the SVP of Operations and Director of Sales & Marketing in writing within the same day received
Contact homeowners with upcoming and non-respondent surveys to ensure awareness, and follow up with appropriate manager on any feedback or requests generated as a result of contacting the homeowners
Perform other duties as needed or assigned.
**Knowledge, Skills, and Background:**
General understanding of the construction/home building industry
Professional, enthusiastic and collaborative communication style: A passion for working closely with people and helping to find satisfactory resolutions to problems
Excellent verbal and written communication skills, with strong attention to detail and an organized, proactive and timely approach to following up with both customers and vendors
Excellent interpersonal skills. Must be able to accept constructive feedback in a positive manner, and remain calm and pleasant under pressure
Proficient in MS Office Suite, previous experience working with Excel spreadsheets, solid technology skills including the ability to learn and utilize multiple industry databases and software programs.
**Education and Experience:**
Customer service and/or home building experience preferred
Valid drivers license
College degree preferred; High School/GED required
