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Customer Relations Coordinator - Atlanta, United States - Graniteprop
Description
** Customer Relations Coordinator**
**Job Category****:** Property Experience **Requisition Number****:** CUSTO01094 Showing 1 location **Job Details**
**Description**
**Essential Functions:**
Assists property and engineering teams with customer and vendor customer service.
Assists Managing Director with administrative tasks including expense report reconciliation, scheduling travel and meetings, etc.
Manages Angus. Reviews Angus work orders throughout the day to ensure prompt response times; enters requests from customers and others into the system as needed. Closes out work orders as needed and follows up to ensure customer satisfaction.
Answers, screens and directs incoming calls.
Assists all visitors coming into the management office.
Check the mail daily; opens and distributes.
Implement Customer amenity program, and support Community Creation efforts for the market.
+ Coordinate customer events, furnishing contracts as needed
+ Facilitate misc. customer offerings
+ Market events to customers via memo blasts, lobby posters, lobby directory
Coordinates and updates new customer handbook
Monitor customer systems (Angus, Lobby Directory, Parking Analysis) and building contact lists
Coordinate customer correspondence, including: letters, memos, newsletters, etc.
Manage tenant move in/move out process in coordination with APM/Property Manager.
Generate current Rent Roll & Stacking Plans monthly and distribute to management team.
Schedules conference room reservations.
Review and approve After-Hours HVAC charges within Angus.
Monitors Customer Certificate of Insurance (COI) through Certrax and reviews Vendor COIs as needed.
Files all tenant and vendor correspondence and maintains property files.
Coordinates estimates resulting from tenant work order requests through angus proposal function.
Processes tenant bill-backs through Angus/Snap Pay/Genea.
Completes data entry for utility tracking and other benchmarking tools.
Service Contracts:
+ Verify vendor is active in vendor management system; if not, complete new vendor set up, including vendor activation and providing appropriate billing information
+ Determine what contract/letter agreement is needed and draft as needed. Check with APM/Property Manager for accuracy
+ Monitor and track contracts to completion
+ Upload to vendor management system
+ Continuously monitor for expiring service contracts. Work with APM/Property Manager to conduct bidding process.
Completes daily security pass down log and send to management team, security, engineering, and porter to notify of all contractors needing access into the building/suites.
Reviews Securitys Daily Activity Reports (DAR) each day. Alerts management team of any unusual activity noted in the DAR. Creates work orders for items listed in the DAR needing repair.
Communicates throughout the day with Porter regarding cleaning, spills, restroom supplies, or other janitorial issues as needed.
Communicates throughout the day with Security as needed regarding security related issues.
Orders office supplies.
Files all customer and vendor correspondence.
Maintains access card databases.
Assists Assistant Property Manager in other administrative functions as required.
Performs other duties as assigned.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
High School or better.
**Experience**
**Licenses & Certifications**
