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Oneida

    Service Response Center Rep - Oneida, United States - Mohawk Valley Health System

    Mohawk Valley Health System
    Mohawk Valley Health System Oneida, United States

    2 weeks ago

    Mohawk Valley Health System background
    Description

    Job Summary

    Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.

    Core Job Responsibilities

    • Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
    • Maintain open communication with all hospitality departments and hospital staff
    • Handle Emergency code response and notifications throughout the system
    • Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
    • Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
    • Perform other duties as required.

    Education/Experience Requirements

    Required:

    • High school diploma or equivalent
    • Expertise in interpersonal dynamics

    Preferred:

    • Previous experience in customer service, experience in a hospital setting preferred

    Licensure/Certification RequirementsDisclaimer

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Job Details

    Req Id 90248
    Department COMMAND CENTER - TELEMETRY
    Shift Variable
    Shift Hours Worked 7.50
    FTE 0.75
    Work Schedule UFCSM
    Employee Status A2 - Regular 60 Hours
    Union UFCW
    Pay Range $ $21.00 Hourly

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