- Diagnose and set qualified service appointments to achieve set metrics of service first time through.
- Work directly with our customer to resolve installation/service process issues in a measurable timeline to ensure a positive customer experience
- Uses the service assessment methodology script and technology to validate services that are more complex and may are more complex and require a more experienced service technician visit.
- Provide world class customer experience through soft skill and conflict resolution skills providing to provide brand promise through signature delighting customers via Renewal's Signature Service methodology and tactics to include soft skills and conflict resolution.
- Process Improvement actively provide feedback to improve process and continue growth and development of program.
- Develop and commercialize educational/instructional materials to foster self sufficiency through "The Link and "RenewU" to support operation, installation, service and administrative leaders and technicians Develop and commercialize educational materials to foster self sufficiency through "The Link and "RenewU" to support operation, installation, service and administrative leaders and technicians
- Collaborate with Field Ops Team to evaluate retail operation performance regarding Renewal retail agreements, policies, processes and standards linked to installation, product quality, signature service, and customer experience.
- Remain knowledgeable and up to date on all product as well as installation and service procedures.
- Other duties as assigned by supervisor.
- Supervisor of small to medium sized team.
- College degree in business or related field, or equivalent combination of education and experience.
- Field sales, customer service, technical writing and publication, process development, and training experience helpful.
- Knowledge and experience of Renewal retail technology platforms (rForce, Mitel) is preferred.
- Product, installation and service application knowledge is preferred.
- Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company
- High level of emotional intelligence and listening skills
- Strong written and verbal communication skills, ability to build relationships at all levels.
-
Assessment Specialist
2 weeks ago
Strategic Education Inc. Minneapolis, MN, United StatesThe Assessment Specialist measures learning outcomes at the institutional, program, and course level, develops and validates new instruments, provides evidence to support the credibility of learning outcomes data, and facilitates the use of learning outcome data. The Assessment S ...
-
Lawn Care Branch Manager
1 week ago
Naturescape Cottage Grove, United States**Naturescape** of **Madison, WI** is seeking to hire a **Branch Manager **to lead a developing branch to continued growth and success. Are you looking for a **long-term career in lawn and landscape care** with a** stable,** **family-owned business**? Would you like to be a **val ...
-
Staff Development Assessment Specialist
2 weeks ago
Jobs for Humanity Osseo, United StatesCompany Description · Jobs for Humanity is collaborating with Osseo to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Osseo · Job Description · Job Summary: To inspire and prepare each and every scholar ...
-
Staff Development Assessment Specialist
2 weeks ago
Jobs for Humanity Osseo, United StatesCompany DescriptionJobs for Humanity is collaborating with Osseo to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: OsseoJob DescriptionJob Summary: To inspire and prepare each and every scholar with the confid ...
-
Staff Development Assessment Specialist
2 weeks ago
Jobs for Humanity Osseo, United StatesCompany DescriptionJobs for Humanity is collaborating with Osseo to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: OsseoJob DescriptionJob Summary: To inspire and prepare each and every scholar with the confid ...
-
Staff Development Assessment Specialist
1 day ago
Jobs for Humanity Osseo, United States PermanentJob Description · Job Summary: To inspire and prepare each and every scholar with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning. Develop, deliver, and assess differentiated job-embedded professional ...
-
Project Manager
1 day ago
Radiant Ventures Inver Grove Heights, United StatesReference: · We not only offer a crisis-proof workplace, but also a meaningful job where we help people in emergency situations every day. Together with your 3,500 colleagues, you will support people after a fire or water damage. Empathy and understanding are especially importan ...
-
Coordinator EHS
4 days ago
REV Group Grove City, United States**Additional Locations**: · **Requisition ID**:21432 · - Horton Emergency Vehicles is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models suc ...
-
Junior Camp Counselor
3 weeks ago
Metropolitan YMCA of the Oranges Maplewood, United StatesSign on bonus may apply · ***: · Provides direct supervision of a group of children in a seasonal day camp. Creates positive, nurturing relationships with children, while building cooperative relationships with parents/caregivers. Promotes and supports the potential of all youth ...
-
Case Specialist, Human Trafficking Victims
1 week ago
COMMUNITY VIOLENCE SOLUTIONS San Pablo, United States**TITLE: Case Specialist, Human Trafficking Victims** · **STATUS: Full time, Non-Exempt** · **HOURLY RATE: $** $25.00 **per hour (DOE), plus benefits** · **LOCATION: based in San Pablo** · **REPORTS TO: Director, Rape Crisis** · **The San Pablo office of Community Violence Soluti ...
-
Living Room Peer Manager
2 weeks ago
Josselyn Northfield, United States**Job Summary** · The Living Room Manager is responsible for completing registration and clinical assessment for all guests seeking services. Determines appropriateness of guests' participation in The Living Room environment. Provides guidance, training, and supervision for The L ...
-
Correctional Treatment Specialist
2 days ago
U.S. Department of Justice Mendota, United StatesSummary · Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. · Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security ...
-
Correctional Treatment Specialist
3 days ago
US Justice, Bureau of Prisons/Federal Prison System Mendota, United States**Duties**: · Functions as a Drug Abuse Treatment Specialist (DATS) within a Bureau of Prisons (BOP) federal correctional facility. · Provides direct services, individual therapy and/or group counseling, drug education, residential and/or non-residential treatment services which ...
-
Clin Nurse-pd
2 weeks ago
Catholic Health Greenvale, United StatesOverview: · St. Francis Hospital, The Heart Center is New York State's only specialty designated cardiac center. A member of Catholic Health, St. Francis is consistently recognized by U.S. News & World Report as a national leader for Cardiology & Heart Surgery, as well as for Gas ...
-
Quality Assurance Specialist
3 weeks ago
FERRERO Bloomington, United States**Company Description**: · Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global r ...
-
R&D Animal Behavior Technician
1 week ago
Actalent Minneapolis, United States Full timeWe are currently networking for Study Directors/Coordinators, Lab Supervisors, Operations Specialists, Sr. Animal Scientists, and numerous entry level science roles. This is one example of a position we are currently hiring for. Please apply if you are interested in ANY animal sc ...
-
Property Manager
1 week ago
Southwind Acres Apartments Hugo, United StatesOverview: · We are seeking a highly motivated and experienced Property Manager to oversee the day-to-day operations of our Section 8 property. As a Property Manager, you will be responsible for ensuring the efficient management of our property, maintaining positive tenant relatio ...
-
CTOSA Reading Specialist
2 weeks ago
South Washington County Schools Isd 833 Cottage Grove, United States1.0 FTE CTOSA Reading Specialist · Nuevas Fronteras Spanish Immersion · Anticipated Start Date: On or around August 19, 2024 · Compensation: · Salary schedule based on Teacher contract, previous teaching experience and education. · Benefits: · Benefit information can be found on ...
-
Substitute Health Care Specialist
2 weeks ago
South Washington County Schools, ISD 833 Cottage Grove, United States Regular, Full timePOSITION: Substitute Health Care Specialist · 9 Months - Class 8 - Hours per day will vary based on vacacncy · HOURS: Hours of work will vary based on vacancy · LOCATION: Districtwide · POSITION SUMMARY: · The primary goal of the Health Care Specialist is to care for student hea ...
-
Licensed School Nurse
2 weeks ago
South Washington County Schools Isd 833 Cottage Grove, MN, United States1.0 FTE Licensed School Nurse (LSN) · Red Rock Elementary School / FLEX · Anticipated Start Date: On or around August 19, 2024. · Compensation: · Salary schedule based on Teacher contract, previous teaching experience and education. · Benefits: · Benefit information can be found ...
Service Assessment Specialist - Cottage Grove, United States - Renewal by Andersen
Description
Job Details
This position must collaborate with a broad cross-section of RbA departments and business associates including retail affiliate and corporate management, retail quality, installation crews, service technicians and external contractors.
Additionally, data analysis and knowledge development which focus on identifying and prioritizing product, Installation and Service procedures and best practices are central to the position.
Understands and utilizes technology and processes developed through the Field Operations team. The position focuses on assessing service to improve capacity, first time through and signature service within the network.These responsibilities will be achieved while supporting and representing the Brand and Brand promise through signature service, while delighting our internal and external customer.
Responsibilities:
Qualifications:
ANDERSEN CORPORATE VALUES
Each employee is responsible for upholding these values in their daily activities.
SAFETY:
We are committed to the safety and well being of the people who come into contact with our products.
This includes those involved in our business process of product design, manufacturing, distribution, installation, and after-sale service as well as the people into whose homes and buildings our products are installed.
Safety is our highest priority.INTEGRITY:
We are committed to working fairly and honestly with all those with whom we come in contact. This principle is the fundamental foundation of our business success.
TEAMWORK:
We foster an environment where individual skills and talents are recognized and encouraged to thrive in a cooperative team environment.
INNOVATION:
We capitalize on the strengths of our heritage and adapt them to the challenges of the future. Our motto "different and better" connotes innovation, aesthetic and economic value, going beyond the expected into the surprising - it is our rallying cry; it is our pride
EXCELLENCE:
We set the highest standards for our professional performance, our products and service.
We recognize that today's excellence is tomorrow's average; therefore, we are committed to continuous quality improvement in all that we do.
INDIVIDUAL DIGNITY:
We believe that respect for each other's cultures, point of view, professional business styles and differing performance abilities significantly contributes to our working together to achieve our business goals with trust and creativity.
CORPORATE CITIZENSHIP:
We believe that we have a direct and compelling responsibility to our communities to conduct our business ethically, to engage in responsible stewardship of the environment, and to concern ourselves with the welfare of the people in the communities in which we work.
ANDERSEN "CODE OF BUSINESS CONDUCT"Each employee is responsible for adhering to the Andersen Code of Business Conduct.
