Helpdesk - Tier 1 Systems Support - Villanova, United States - Devereux Advanced Behavioral Health

Devereux Advanced Behavioral Health
Devereux Advanced Behavioral Health
Verified Company
Villanova, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:

If helping people with technology is your passion then you'll enjoy the rewards of working with the other professionals on our Help Desk team.

Here's your chance to gain experience with hardware and software troubleshooting, enterprise-grade remote and on-site support plus exposure to a large variety of technology and IT systems.


Being an Information Systems Support at Devereux has its Advantages
You will provide superior customer service to users across the country as you:


  • Create tickets to clearly document technical issues and resolutions
  • Assist PC users by helping to identify and resolve problems
  • Train PC users how to use software
  • Collaborate and communicate with coworkers
  • Perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking and telecommunications systems including data, video and voice
  • Research, escalate and perform problem determination and resolution
  • Participation in special IT projects and requests
Qualifications:


  • Minimum of Bachelor's degree in Technology, Computer Science, Information Systems, MIS or related field. Equivalent of one year of applicable technical support experience may be considered as a substitute for formal education.
  • Must have solid IT problemsolving skills and the ability to quickly learn and retain knowledge.
  • Must be articulate and have excellent oral and written communication skills.
  • Help Desk support experience preferably in last six months.
  • Requires an ability to be adaptable, flexible, and change activities quickly according to business needs.
  • Prior experience in Client Support helpful.


Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization.

Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.
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