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    Automotive Service Consultant - Portland, OR, United States - Sun Auto Tire & Service

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    Description
    Quality Auto Service for over 20 years

    The expert technicians at Sun Auto have got you covered with preventive maintenance services, auto repair and tire services.

    We are currently hiring a Service Advisor to join our team
    Shop owners from across America have visited our facility and their comments are always the same. They rank our facility, and our people, with the best of the best

    The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Sun Auto by following the company's store standards and expectations.

    Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.

    Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.

    Recommend services according to appropriate level of knowledge.

    Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.

    Properly document all recommendations in customer file.

    Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.

    Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.

    Provide customer with updates throughout the day on the status of their services.

    Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.

    Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
    Track all new returns, core returns and warranty parts for individual customers
    Sales and

    Service Advisor Benefits:
    ~ Competitive Bi-Weekly Pay
    ~ Tuition Reimbursement, up to $3,000 annually
    ~ 6 Paid Holidays
    ~ Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
    ~ 401(k) Retirement Savings Plan with Company Match
    ~ Discounted Services on Personal and Immediate Family Vehicles
    ~ Prior experience as a Service Advisor is helpful, but not required

    Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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