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    Professional Services Consultant - Portland, United States - RFPIO Inc.

    RFPIO Inc.
    RFPIO Inc. Portland, United States

    3 weeks ago

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    Description
    REMOTE/HYBRID IN PORTLAND, OR; BOSTON, MA; SF BAY AREA; DALLAS, TX; KANSAS CITY METRO
    About Responsive

    Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information.

    The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences.

    Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more.

    Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at
    About the Role
    The Professional Services Consultant will be actively involved in the delivery and refinement of service offerings to Responsive customers. Responsive Professional Services are add-on services to help promote implementation, adoption, and retention of Responsive solutions.
    As a member of a developing department at Responsive, you will work closely with all internal teams such as Onboarding, Customer Success, Customer Support, Account Management, DevOps, and Engineering
    Essential Functions
    Responsible for delivering consulting services on response management best practices utilizing Responsive
    Project manage large scale one-time and recurring service offerings to promote adoption and drive customer time-to-value
    Gather and analyze requirements from the Professional Services team on project tasks related to service engagements
    Coordinate with the Engineering, DevOps, and Customer Success team on the feasibility, timeline, and requirements
    Identify and communicate any risks on delivery for service engagements
    Provide detailed client-facing project summary and instructions, including weekly status reports and monthly rollups
    Manage multiple ongoing client-focused projects adhering to timelines while coordinating with various teams
    Perform final quality-check on client-facing deliverables and values updated in Responsive application. Includes but not limited to data migration, custom script work, user migrations, content import, etc.
    Provide frequent updates to PS Leadership, CSMs, and executives (as required)
    Achieve team goals and metrics around productive utilization, PS engagement durations, survey scores, and other project measures

    Other Duties:
    Meet with internal teams and discuss new service work and task lists
    Lead client-facing communications regarding services and delivery
    Build resources for clients to improve their experience with Responsive
    Other duties as assigned

    Experience:
    5-7 years of professional experience in the tech industry, B2B SaaS or similar strongly preferred
    2-3 years of Project Management, Strategic Customer Success, or Consulting experience
    Associates or Bachelors degree preferred
    Experience in SaaS preferred
    Experience in proposal management or RFP contribution preferred
    Experience with the Responsive platform preferred
    Knowledge & Skills
    5-7 years of professional experience in the tech industry, B2B SaaS or similar strongly preferred
    2-3 years of Project Management, Strategic Customer Success, or Consulting experience
    Associates or Bachelors degree preferred
    Experience in SaaS preferred
    Experience in proposal management or RFP contribution preferred
    Experience with the Responsive platform preferred

    Additional Information:
    Compensation range for this role is $90,000-110,000 On-Target Earnings (Base + Variable Compensation), depending on experience and location

    At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.

    People feel empowered, supported, and included
    Trust and transparency are built into the way we work
    Creativity, curiosity, and continuous improvement are encouraged and nurtured
    US-Based Employees Can Look Forward To The Following Benefits
    Competitive Compensation, Company Bonus
    401k with company matching
    Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
    3 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement
    4 week sabbatical after 5 years of service
    Weekly virtual yoga sessions
    Mental Wellness Program (EAP) to support your well-being and self-care
    Team events, such as happy hours, off-sites, and team building events
    Best-in-class health benefits, company paid for employee and company contribution for family coverage
    Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards
    Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of.

    We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions.

    If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you

    #J-18808-Ljbffr
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