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    Customer Support Associate - Cleveland, United States - PartnerHero

    PartnerHero
    PartnerHero Cleveland, United States

    3 weeks ago

    Default job background
    Description

    **Welcome to our Career Page**

    PartnerHero builds custom teams for some of the worlds most beloved and forward-thinking technology companies from Silicon Valley and beyond.

    Join our global community of heroes and take your career to the next level. We offer jobs in the USA, Honduras, the Philippines, Romania, and Germany as well as remote jobs all over the world.

    We hire individuals who are ready to embody our Core Values in their life and work:

    Be Humble

    Take Ownership

    Embrace Growth

    Manifest Trust

    Care for Others

    Take a look at our available openings and be sure to write a thoughtful cover letter telling us why you're excited to join our company.

    **Customer Support Associate**

    Bucharest, Romania

    Full Time

    Customer Support Associate

    Entry Level

    **About The Role**

    The reason you join wont be the reason you stay.

    **Youll Be...**

    Providing excellent, friendly and positive customer service via email, chat and/or phone

    Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills

    Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better

    Savvy with web, computer and smartphones

    Able to work independently and collaboratively

    **What We Provide**

    Full time with the potential for overtime if requested by Partner

    Competitive compensation based on experience

    Attractive benefits package including medical, dental and vision options depending on location

    Paid sabbatical leave

    Access to free posture-based fitness workouts from home

    Training opportunities provided by PartnerHero and outside entities

    1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

    **PartnerHero** is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their businessfrom customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

    **How Were Different**

    Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.

    *Read more about our Core Values and story.*

    **PRIVACY NOTICE**

    PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

    To understand more about PartnerHeros privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .

    *** *** Our companies are looking for various levels of English support. The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced. Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use

    Step 1. Visit

    Step 2. Select the "50 Min EF SET Test". Complete the assessment and download your results. This will roughly take 50 minutes to complete.

    Step 3. Upload the PDF result showing your name and date for us to review.*** Please provide your expected monthly salary range for the role (USD)***

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