- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Facilitate trade execution, answer client queries on accounts, portfolios and records
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company website or using the products or services
- Collaborate with other client services professionals and financial advisors to improve client experience
- Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements.
- Coordinate and process team specific tasks as requested by the business.
- Work across multiple systems and platforms.
- Interface with teams and businesses resolve on-going issues and answer specific policy questions.
- Provide support and work on special projects as requested.
- Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate.
- Understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance.
- Working knowledge of MS Office (Excel, PowerPoint, Word, Outlook)
- Highly organized with exceptional attention to detail and follow-through
- Strong ability to manage multiple projects with competing deadlines
- Proven analytical skills and problem solving ability
- Team player with positive attitude and strong work ethic
- Ability to work collaboratively with all levels of the organization
- Flexible and able to work well under pressure in a team environment
- Strong communication skills (written and verbal)
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Ability to work in a fast-paced environment
- Strong interest in client service
- Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
- Bachelor's degree
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Sr MES Operations Analyst
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Regeneron Pharmaceuticals, Inc. Rensselaer, United States Full timeThe Sr. MES Operations Analyst provides understanding for manufacturing business processes, eliciting and documenting requirements, and coordinating communications with other departments. We are looking for someone who can continuously recommend business process and system change ...
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Qc Micro Analyst
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Quality Control Analyst
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Quality Control Analyst
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Regeneron Pharmaceuticals Inc. Rensselaer, United StatesRegeneron is currently looking for a Quality Control (QC) Analyst on our HPLC team for a Monday - Friday, 8-4:30pm schedule. Regeneron successfully manufactures and tests products for patient safety. The QC Analyst will be part of the lot release for market use of our products. T ...
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Quality Control Analyst
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Regeneron Pharmaceuticals Inc. Rensselaer, United StatesRegeneron is currently looking to fill a QC Analyst position in our QC Sample Management department with a 3rd shift schedule, Saturday-Wednesday, 10pm-8:30am. Regeneron successfully manufactures a range of biopharmaceuticals for patients worldwide, including our approved therape ...
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Quality Control Analyst
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Regeneron Pharmaceuticals Inc. Rensselaer, United StatesWe are currently looking to fill a Quality Control Analyst position with a 1st shift, Tuesday-Saturday, 8:00am-4:30pm schedule. Regeneron successfully manufactures a range of biopharmaceuticals for patients worldwide, including our approved therapeutic proteins and those involved ...
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Supervisor Quality Control Chemistry
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Russell Tobin Cohoes, United StatesJob Description · Job DescriptionRussell Tobin is hiring an Entry-Level Analyst to work in the Financial Industry · Job Title: Operations Analyst · Pay Range: $20-22/hour · Location: Cohoes, NY · Contract 6+ months · Job Description: · - Review and approve pending client reque ...
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Desktop Support Specialist
2 weeks ago
PROLIM GLOBAL CORPORATION Rensselaer, United States**Job Title: Desktop Support Specialist** · **Job Duration: 6 Months** · **Job Location: Rensselaer, NY / Tempoline, NY** · **Client : Direct ( Phrama Industry )** · - Applies professional-level technical skill and judgment to provide non-routine technical support for computer/da ...
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Resource Management Analyst
3 weeks ago
General Dynamics Information Technology Rensselaer, United StatesType of Requisition: · Regular · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None · Suitability: · Public Trust/Other Required: · None · Job Family: · Functional Experts · Job Qualifications: · **Skills**:Analytical Thinking, Hiring, ...
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Qc Micro Analyst
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Regeneron Pharmaceuticals Inc. Rensselaer, United StatesRegeneron is currently looking for a Quality Control (QC) Microbiology Analyst focusing on fill finish activities with a 1st shift, Sunday · - Thursday, 7am-3:30pm schedule. Regeneron successfully manufactures a range of biopharmaceuticals for patients worldwide, including our ap ...
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Quality Control Scientist
1 day ago
Regeneron Pharmaceuticals Inc. Rensselaer, United StatesWe are looking for a Quality Control (QC) Scientist to work Monday - Friday, 8am-4:30pm on our Automation Technologies team. This role performs assay automation development to automate assays on an Integrated Laboratory Automation System (ILAS). Perform characterization and/or op ...
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Consultant - Operations Analyst
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NYSTEC Albany, United StatesAbout Us: · NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals ...
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Consultant - Operations Analyst
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Operations Business Analyst
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Operations Business Analyst
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Operations Analyst Intern
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Senior Sales Operations Analyst
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Operations Analyst Intern
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Price Chopper Schenectady, United StatesSalary: $17.00- $17.00 · SUMMARY · Looking to make your summer unforgettable? Dive into exciting internship opportunities with Northeast Shared Services and Price Chopper/Market 32 Gain invaluable real-world experience in a dynamic business setting, where you'll work alongside in ...
Asset & Wealth Management - Ayco - Client Support & Services - Operations - Analyst - Cohoes, United States - Spectraforce Technologies
Description
Title: Asset & Wealth Management - Ayco - Client Support & Services - Operations - AnalystLocation: Cohoes, NY
Duration: 12 Months
Duties:
Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide financial counseling services to clients. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. Ayco is committed to building a culturally diverse environment, and is proud to be an equal opportunity employer.
