care coordinator - Madison, United States - Dane County, WI

Description

Salary: $ $42.70 Hourly

Location : Madison, WI

Job Type: Full Time Project Position (1.0FTE)

Job Number:

Department: Human Services Department

Opening Date: 05/10/2024

Closing Date: 5/24/2024 11:59 PM Central

FLSA: Non-Exempt

Bargaining Unit: 1871

Description

The Dane County Human Services Department, Aging & Disability Resource Center (ADRC) Division, has 2 Full-Time(1.0FTE) vacancies for a Care Coordinator Project position in Madison, WI.

The Eligibility List created will be used to fill future vacancies over the next six (6) months. All are encouraged to apply.
Equity, Definition and Examples of Duties

COMMITMENT TO EQUITY AND INCLUSION

As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customers' needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

DEFINITION

The Independent Living Support Pilot (ILSP) Program is located at the Aging and Disability Resource Center (ADRC). Under supervision of the Independent Living Support Project Supervisor, this position administers the Independent Living Support Pilot grant program to consumers. Responsible for identifying, assisting, enrolling into the program. Assists consumers to develop a care plan, find service providers, and connect with fiscal agent. Provides ongoing service coordination, transition consumer off the program when finished and complete disenrollment paperwork. Has required reporting and data collection expectations due to the nature of it being a pilot with the State of Wisconsin.

EXAMPLES OF DUTIES

Provides customer-driven prompt, accurate and friendly customer service responses to requests for information about an array of topics and for access to the ILSP Program. Searches through the Information and Assistance resource database, including other written and computer-based information resources to identify, evaluate, and suggest potential programs and services. Collects customer information and assesses client/family needs in order to provide over the phone, in the office, or at home that best meets the needs/demands of the customer's schedule. Provides follow up to determine outcomes and provide additional assistance in locating resources and arranging services. Develops and implements customer-driven service plans. Assists in the identification of individualized, cost-effective, outcome-oriented service options that reflect goals that are personally meaningful and attainable by customers and address immediate as well as longer term needs. Administers the ILSP Functional Screen to determine functional eligibility. Reviews financial data to ensure financial eligibility for pilot program.. Connects customer with fiscal agent. Maintains contact with customer to ensure service delivery. Transitions customers from the pilot program into community programs and connects them with community resources. Completes disenrollment paperwork.

Education, Experience & Special Requirements

Education, Training and Experience:

Bachelor's degree from an accredited college or university with a focus on human/social services, nursing, education or other related fields. Must have one (1) year experience in an aging or disability service area (e.g., experience in: case management, residential care, assisted living, adult day program, supported employment, and other areas where people who are aging or have disabilities receive services). Other preferred experience may be in human/social services, nursing, education, or other related fields.

Special Requirements:

Must have and maintain a valid driver's license, and access to reliable personal transportation, or equivalent, while in this position. Must pass a Criminal and Caregiver Background Check. Availability to work occasional nights, weekends, and during special events.

Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s , Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.

For Bilingual Positions:

1. Provide services in both English and the required foreign language (e.g., Spanish, Hmong, etc.).
2. Applicants being considered for Bilingual positions will be tested during the recruitment process. This may consist of either being able to respond to questions in that language (e.g., Spanish, Hmong, etc.) during the interview; or passing an oral translation (English to foreign language / foreign language to English) exam prior to employment.

Physical and Environmental Work Requirements:

Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices.

Knowledge, Skills & Abilities

Knowledge of and demonstrated compliance with professional ethics and boundaries standards and codes of conduct; general knowledge of computer technology and how to utilize it; knowledge of community resources and referral procedures, assessment and care management techniques; knowledge of planning, organizing and problem solving strategies; general understanding of case management and policies; knowledge of public service agencies, laws and regulations governing or affecting older adults and persons with disabilities and community services; ability to evaluate and revise procedures to ensure effectiveness; ability to communicate effectively, both orally and in writing.

Become a part of the Dane County Team

We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit

Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.

Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).

Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.

Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.

Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.

Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.

WI Retirement System: Employees hired after must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.

Like our Facebook page:

Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:

01

Do you possess a Bachelor's (or Master's) Degree in a Human Services related field?

• Yes
• No

02

Do you have one (1) year experience in an aging and/or disability related profession and service delivery?

• Yes
• No

03

This position must be available to work occasional nights, weekends and during special events. Are you willing and able to meet these requirements?

• Yes
• No

04

Candidates who reach the final selection stage will be subject to a criminal and caregiver background check. Are you willing to undergo such backgrounds check?

• Yes
• No

05

THIS QUESTION IS GRADED. The Aging and Disability Resource Center is customer driven and provides prompt, accurate and friendly information and assistance on all aspects of aging or living with a disability. For this position, the Care Coordinator spends their time on the phone, in home visits, interacting with service providers, coordinating services, completing required grant paperwork and transitioning recipients to community resources. Incumbents must be customer friendly, courteous, and tactful in dealing with the public. Give some examples of your experience with interviewing skills on the phone and/or in person. What experience do you have assessing an individual's needs?

06

THIS QUESTION IS GRADED. Describe your experience in providing linkages between older adults and adults with developmental and physical disabilities to the service delivery system. Please identify your experience working with older adults or adults with disabilities, experience in arranging service provision, knowledge of public and private community resources, and conducting outreach and public education.

07

THIS QUESTION IS GRADED. The Independent Living Pilot is also required to administer an application which includes a Functional Screen and financial questions to determine eligibility for the program. This position will also help to develop a service plan and make ensure services are being delivered to members of the program. Describe your experience in completing applications, administering screening tools, service plan delivery, record keeping and organizing documentation for public programs.

08

THIS QUESTION IS GRADED. This job requires the ability to communicate effectively on a variety of levels. For example, you will be communicating both verbally and in writing with consumers and service providers regarding program eligibility and service plans. Describe your communication skills (both verbal and written) and give examples of how you used these skills in past jobs.

Required Question