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    Infrastructure Administrator - Plano, United States - Reliant Rehabilitation

    Reliant Rehabilitation
    Reliant Rehabilitation Plano, United States

    Found in: Lensa US 4 C2 - 1 week ago

    Default job background
    Description

    Overview:

    The Infrastructure Administrator will assist with Reliants Infrastructure (network, workstations, servers,
    databases, firewall, printers, VPN, wireless access points, etc.), escalations from the support team, and helping IT
    management with special projects. This position is responsible for a higher level of support of systems, networks,
    and other infrastructure. The ISS and will assist other technical staff members in resolving issues or developing
    technical solutions and to effectively research and design technical solutions for customer opportunities. This
    position will be focused mainly on support and implementation of key applications, services, and networking
    components such as Cisco Meraki, O365, and Microsoft Windows

    Responsibilities:

    Install hardware including setup and troubleshooting, along with server builds, configuration, remote
    management and support applications associated with the Microsoft/SQL/VMware/web hosted applications
    environment.
    Act as technical/project lead for key IT projects as assigned by IT Management.
    Windows client operating system installation, deployment maintenance, and support
    Office 365 Management, including but not limited to Azure Active Directory and Microsoft Endpoint Manager
    (formerly Intune)
    Resolves escalated support and infrastructure issues as assigned, facilitating knowledge share with
    exemplary documentation on implemented resolutions.
    Prepare and present reports on usage and system health
    Respond to support calls in an on-call rotation.
    Provide input to the Director of IT Infrastructure & Support when needed regarding best practices
    pertaining to escalated workload and timeframes for resolution.
    Closely follow SOPs written by IT Technicians, providing feedback and constructive dialog when
    necessary.
    Ensure all IT Infrastructure assets are hardened, patched, secured, configured, maintained, and services
    are available per SLAs.
    Must conduct self in an ethical, legal, professional and responsible manner at all times
    Must adhere to the policies, principles and guidance within the Employee Handbook and Code of Business
    Conduct
    Attends all mandatory meetings, trainings and assignments as delegated
    Performs other duties assigned

    Qualifications:

    Education/Experience:
    High School or equivalent GED. (4-year degree preferred)
    Industry Certifications, including Cisco CCNA or equivalent (Preferred)
    Strong understanding of HIPAA (Preferred).
    Ability to configure, maintain, and install all L2/L3 Enterprise network devices
    Knowledge of VMware, Backup solutions, and storage
    Solid understanding of Office 365 and Microsoft Azure.
    Configure, maintain, and install Digital/VoIP phone systems
    Network Design and consulting for internal and customer networks
    Knowledge of Enterprise Wireless solutions
    Hands-on experience with printers, computers, monitors, laptops, peripherals
    Strong knowledge of Microsoft products
    Strong troubleshooting skills
    Strong understanding of TCP/IP network concepts and network troubleshooting

    *Full job description available upon request*

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