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Backup Administrator - Plano, United States - Hexaware Technologies
Description
What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
Excellent Health benefits with low-cost employee premium.
Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Backup Administrator
24/7 rotational shift (Shift 1 (8 AM - 5 PM), Shift 2 (4 PM - 1 AM), Shift 3 (12 AM - 9 AM))
Plano TX- onsite
Technology:
Avamar, Data. Domain skills. Cyber Recovery a plus or able to train on Cyber Recovery.
DPA reporting and monitoring.
Duties and Responsibilities:
Support a variety of backup configurations and platforms
Perform routine systems maintenance, upgrades, capacity planning, and administration
Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems
Investigate and troubleshoot incidents and provide resolution within defined service level agreements (SLAs)
Communicate effectively with various entities, including client technical and non-technical resources
Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards.
Proactively monitor and report performance utilization of backup technologies
Handling major issues (P1/P2) and working on backup environmental errors with the vendor
Configuration, layout, and performance tuning of backup infrastructure
Provide analysis of Environment and Best Practice knowledge transfer
Perform necessary backup infrastructure maintenance in accordance with customer's change management policies.
Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards
Participate in Root Cause Analysis reviews when applicable
Active participation in Disaster Recovery planning and exercises when required
Perform on-call activities as needed for the environment and technologies
Skills and Qualifications:
Bachelors degree preferred in Computer Science or equivalent experience
Minimum 5+ years in a Backup Infrastructure hardware and software environments
Experience with EMC Storage products
and Windows server operating system skills including the ability to write and troubleshoot shell scripts
Knowledge of job associated database / software / documentation backups
Should be able to deploy Backup environment from scratch, participate in DR activities
Knowledge of Application aware backups (SQL, Oracle, Exchange etc.)
Knowledge of Avamar, Data Domain, CyberRecovery and CyberVault.
Familiarity with VMware and other virtualization technologies.
Problem solver with troubleshooting, decision making, and analytical skills
Able to work and interact with others in a structured / team environment
Flexibility and adaptability to handle competing work demands
Excellent verbal and written communication skills
Ability to work flexible hours and be on-call
ServiceNow functionality and usability
