Jobs
>
Arizona City

    Customer Maintenance Support Representative - Mesa, United States - Embraer

    Embraer
    Embraer Mesa, United States

    1 week ago

    Default job background
    Description
    POSITION SUMMARY

    Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance.

    JOB RESPONSIBILITIES
    • Responsible, under the direction of the General Manager for proactively resolving customer service issues involving Embraer Executive Jet MRO Service Centers.
    • Manage customer aircraft through EEJS MRO center maintenance/repair processes by providing: primary (written & verbal) customer, hangar, and maintenance communication; tracking aircraft maintenance status; and generating & presenting cost estimates.
    • Communicate aircraft issues with Customer. Identifies solutions and defines ways to provide good customer service.
    • Prepare and provide Quotes for customer review and approval.
    • Discuss applicable Quotes and Flat Rates with Customer.
    • Identify record, analyze and evaluate service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
    • Brief customer on all aspects of services available from EEJS relative to the maintenance, operation and support of their aircraft.
    • Upsells additional work to Customer.
    • Review work to be accomplished (Arrival Debrief) with Customer upon arrival of the aircraft.
    • Assist the Customer in planning, scheduling and performing all maintenance tasks associated with operation of their Embraer Executive Jet.
    • Presents and discusses alternative solutions for maintenance and/or modifications problems.
    • Collect COD payment, review payment terms with Customer.
    • Coordinate Customer requirements with General Manager and/or Production Maintenance Supervisor
    • Obtain approval from Customer to work discrepancies generated from inspections.
    • Price codes work packages, reviews labor charges, builds, reviews and deliver Pro Forma invoice to Customer.
    • Review work completed and all inspection findings (RTS Debrief) with Customer prior to departure of the aircraft.
    • Makes follow-up call to Customer and update Customer response form (MFA).
    • Responsible for Service Center Safety and P3E Actions specific to his function.
    • Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.
    • Conduct aircraft, engine and APU logbook inspections when requested.
    • Address any technical inquiries from the customer with the proper Embraer designated business unit service. Provide input and inform ahead the related EEJS Field Service Representative and/or Customer Account Manager on issue(s).
    • Establish and maintain a professional working relationship with the customers' personnel.
    • Work with management to support special contractual requirements and/or customer request
    • Perform other duties as assigned.
    ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

    Education:
    • Bachelor's or high school graduate with technical training and knowledge normally achieved through graduation from a university.
    • Desirable: A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.
    Experience:
    • Generally, 5-7 years of experience in related aviation sales/customer service experience, acquired in the aviation/aeronautical industry.
    Knowledge, Skills & Abilities:
    • Must possess strong written and verbal communications skills
    • Aircraft maintenance aspects, client support and service quality techniques,
    • Basic accounting skills,
    • Read and interpret drawings
    • Embraer products
    • Negotiation techniques
    • Demonstrate above average proficiency in Microsoft Word and Excel as well as learn any corporate or industry software used by the position (Quantum from Component Control, FlightDocs, CAMPs, FlyEmbraer, etc)
    • Desirable: Bilingual Portuguese or Spanish
    • Conflict Resolution
    • Microsoft Products
    Working Conditions/Environment/Special Requirements
    • Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
    • As required by the position, must have the ability to wear a respirator as per OSHA 29 CFR "Respirator Protection" regulations with no restrictions that would prevent the proper use and/or seal of the respirator.
    • Employees will be subject to the random drug and alcohol testing under FAA regulations
    GENERAL COMMITMENT FOR ALL EMPLOYEES
    • Commitment to company values and complies with department norms, policies, directives, and procedures.
    • Incorporates Lean and P3E processes and concepts into daily activities.
    • Strive for continuous improvement to processes and procedures.
    • Honors and protects confidential and proprietary documents and information.
    • Satisfies work schedule requirements.
    • The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
  • Precision Aviation Group

    Customer Support Representative

    1 week ago

    Precision Aviation Group Mesa, United States

    Prime Turbines, in Mesa, Arizona is a division of Precision Aviation Group (PAG) who is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 20 Repair Stations, an over 850,000-square-feet of sales and service facilities ...

  • Client Focus

    Customer Support Representative

    1 week ago

    Client Focus Mesa, United States

    **Customer Support Representative** · Relationship Center Mesa, Arizona Minimum Experience **Mid-level** Compensation **$16-$17.50** The Customer Support Representative (CSRs) is an imperative part of the customers success, and experience at Client Focus. This position is intend ...

  • Embraer

    Customer Maintenance Support Representative

    1 week ago

    Embraer Mesa, United States

    This will be a 2nd Shift Weeknight position with a 4/10 schedule. Shift differential will be applicable for this position. · POSITION SUMMARY · Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / admini ...

  • Central Arizona College

    Technology Support Representative I

    2 weeks ago

    Central Arizona College Coolidge, United States Part time

    · Do you have the skills to fill this role Read the complete details below, and make your application today. · Job Summary · Works in conjunction with all areas of Information Technology to include multimedia support services, distance learning, PC support, networking and phone ...

  • Central Arizona College

    Technology Support Representative I

    2 weeks ago

    Central Arizona College Coolidge, United States Part time

    Job Summary · Works in conjunction with all areas of Information Technology to include multimedia support services, distance learning, PC support, networking and phone support to provide first level problem tracking, identification and support for end users via telephone, e-mail ...

  • WESTERN STATE BANK

    Lead Teller/customer Service Manager

    1 week ago

    WESTERN STATE BANK Casa Grande, United States

    At Western State Bank, "what" you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate open ...

  • City of Casa Grande

    Business Applications Analyst

    1 week ago

    City of Casa Grande Casa Grande, United States

    **Description**: · **GENERAL PURPOSE**:Under general supervision, provides project management and technical hardware and software support to end users. Improves and enhances information systems that link to multiple databases involving complex equations and work plans to meet dep ...

  • Style Crest Enterprises Inc

    Territory Sales Manager

    1 week ago

    Style Crest Enterprises Inc Casa Grande, United States

    Alumi-Cover has been family owned and operated since 1968, with our home office and manufacturing plant located in Mesa, AZ. As a manufacturer and wholesaler of aluminum shade products, our service, quality and superior products make us the preferred provider of carport and patio ...

  • PCL Construction

    Superintendent

    2 days ago

    PCL Construction Casa Grande, United States

    **The future you want is within reach.** · At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's ...

  • Daisy Brand

    Maintenance Technician

    2 days ago

    Daisy Brand Casa Grande, United States

    We are looking for motivated individuals who are detail-oriented and exhibit a strong desire to learn and grow. While managing a 24/7 production operation, the Daisy Brand Maintenance Team strives to provide a work-life balance with an average of 45 hours/week. Come work with sta ...

  • SilverLinx

    Field Sales Representative

    2 weeks ago

    SilverLinx Picacho, AZ, United States Freelance

    **Ranger is one of the leading European companies for personal customer consultation in direct sales, with 30 years of experience. Our product partners trust us with parts of their sales. Ranger stands for high quality and sets high standards as a dynamic and innovative company.* ...

  • State of Arizona

    Habilitation Supervisor

    1 day ago

    State of Arizona Coolidge, United States

    DEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...

  • Surgery Care Affiliates

    Physician Assistant

    3 days ago

    Surgery Care Affiliates Mesa, United States

    Overview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...

  • William H Hunter Recruiting

    Corrugated Packaging Sales Rep

    1 day ago

    William H Hunter Recruiting Mesa, AZ, United States

    Company is a full line corrugated box and industrial packaging facility offering corrugated custom boxes and displays of any style and size. They also offer industrial packaging of any style and size, as well as products that are combined of both rigid and flexible packaging. The ...

  • Fresenius Medical Care North America

    Registered Dietitian

    5 days ago

    Fresenius Medical Care North America Mesa, United States

    POSITION FEATURES: · This position will cover Red Mountain, plus a clinic close by. · Description · Provide your personal attention and kindness, professional insight, and a generosity of spirit. Offer expertise and encouragement. Enhance each patient's future-as well as your own ...

  • StepStone Family & Youth Services

    family specialist

    6 days ago

    StepStone Family & Youth Services Mesa, United States

    Our Company · StepStone Family & Youth Services · Overview · Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you ...

  • Arizona Foam & Spray

    Commercial Roofing Sales

    5 days ago

    Arizona Foam & Spray Mesa, United States

    SUMMARY DESCRIPTION · The primary function of a Commercial Roofing Salesperson is to convert their assigned annual sales plan for the branch location into realized revenue. The Commercial Roofing Salesperson achieves this function through continual prospecting of new clients and ...

  • Mitsubishi Chemical Group

    Customer Service Representative

    4 days ago

    Mitsubishi Chemical Group Mesa, United States

    Customer Service Representative (1517) · Title:Customer Service Representative · Group Company: Mitsubishi Chemical Advanced Materials · Location:Mesa, AZ · Group Company: · Mitsubishi Chemical Advanced Materials · Mitsubishi Chemical Advanced Materials is a leading global man ...

  • Adelante

    Internal Medicine Physician

    1 week ago

    Adelante Mesa, United States

    Internal Medicine Physician · Job Details · Level · Experienced · Job Location · Adelante Healthcare Mesa - Mesa, AZ · Position Type · Exempt · Education Level · MD degree or DO degree · Job Category · Health Care · Description · POSITION SUMMARY · Primarily responsible for provi ...

  • CVS Health

    Staff Pharmacist

    5 days ago

    CVS Health Mesa, United States

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — ...