Phlebotomist Ii Site Lead - College Park, United States - Quest Diagnostics

Quest Diagnostics
Quest Diagnostics
Verified Company
College Park, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

Phlebotomist II Site Lead - College Park, MD - Monday-Friday 8:00AM-4:30PM (Rotational Weekends)


Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions.

The PSR II - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

The PSR II - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.


This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site.


The PSR II - Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.


Responsibilities:


  • Collect specimens according to established procedures.

This includes, but not limited to:
drug screens, biometric screening and insurance exams.

  • Administer oral solutions according to established training.
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
  • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
  • Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
  • Perform departmentalrelated clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
  • Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
  • Perform verification of patient demographic info/initials including patient signature postvenipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  • Assist with compilation and submission of monthly statistics and data.
  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
  • Complete training courses and keep uptodate with the latest phlebotomy techniques.
  • Travel to Territory Manager meeting if held offsite or off normal shift.
  • Participate on special projects and teams.
  • Stay up to date on company communications and assist with the distribution of technical information to the work group.
  • Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).
  • With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
  • Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
  • Assist with the preparation of schedules for the assigned workgroup or PSC's.
  • Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
  • Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
  • Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
  • Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
  • Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff onsite and provide regular input to the group lead or supervisor.

Qualifications:

QUALIFICATIONS

Required Work Experience:


  • Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
  • Keyboard/data entry experience.
  • Flexible and available based on staffing needs, which includes weekends, holidays, oncall and overtime.
  • Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
  • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Lo
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