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Event Coordinator - Boston, United States - Thebnc
3 weeks ago
Description
**Job title:** Event Coordinator - US
**Location** : Boston, US
**Term:** Permanent Full-Time
**Apply:**
This role for Fastmarkets, Events sits within Euromoney's Group Event Operations function. We are looking to hire an Event Coordinator who manages the customer service function in the Boston office and assists the Corporate Event Manager with event logistics. The is a permanent role and will report into the Head of Operations for Fastmarkets, Events.
JOB PURPOSE
Assist the end-to-end logistics operations and manage customer service duties for events to ensure that we deliver excellent customer experiences for all event stakeholders.
PRINCIPAL ACCOUNTABILITIES
Customer Service Management via Cvent, Salesforce and Netsuite. Assisting customers with registrations, invoices, payments, queries and general customer service duties.
Assist in sourcing venues for events in line with business requirements
Helping the Corporate Events Manager in sourcing, negotiating and liaising with suppliers for each event including venues, audio-visual, documentation printing, signage, and on-site support staff
Provide sponsors and exhibitors with logistics information and manage their participation
Produce sponsorship collateral to fulfil contractual commitments
Act as point of contact for speakers for all pre-event and onsite logistics
Contribute to regular project meetings for each event to ensure smooth communication within the team and aid the professional delivery of our events to external stakeholders
Assist with event website logistics and event communications
Running the registration desk on-site, assist the project-lead with the event logistics and co-ordinating with the project team to ensure the smooth running of the event
Work with customer service teams across the Group Event Operations pillar on common best practice
Virtual events specifics
Liaising with virtual event suppliers
Assist in the virtual platform built
Provide all participants with best practice guidance for getting the most out of virtual events
SKILLS AND KNOWLEDGE
Extremely organised - able to multi-task, work on multiple events at the same time, excellent time management and prioritise while meeting deadlines
Excellent communication skills able to deal with people at all levels, good written communication and confident telephone manner.
Good negotiation skills when procuring services
Adapt quickly to ever changing environments regarding rules, regulations and systems
Good IT skills with knowledge of CRM systems
Process oriented with good attention to detail
Professional manner when dealing with customers
Calm under pressure
EXPERIENCE
Experience of a customer-facing working environment
Event planning experience would be beneficial
International travel may be required, candidate must keep a valid passport.
KEY INTERFACES
Sponsors/ Media partners
Speakers
Delegates
Suppliers
Internal (production/marketing/sales/operations/customer services/management)
Group Event Operations
Finance
JV Partners