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    Server at Hilton Garden Inn Durham Southpoint - Summit Hospitality Incorporated

    Summit Hospitality Incorporated
    Summit Hospitality Incorporated Durham, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Job Type: Full-time

    Description

    Food and Beverage Server for Summit Hospitality Group Hotels is responsible for the coordination (order taking), delivery, and service of menu items while providing a friendly, courteous, and timely delivery response to the guest's complete satisfaction. The Food Server may be requested to assist in the delivery of room service orders to guest rooms.

    Requirements

    PREREQUISITES:

    · Knowledge and practical experience serving food and beverages for hotels/restaurants/country clubs

    · Demonstrated ability for reliability, high quality service, ability to function in high-pressure environments

    · Demonstrated ability and desire to ensure complete guest satisfaction

    · Ability to read, write, and speak the English language in order to communicate with guests and staff

    · Flexible work schedule including evenings and weekends

    Requirements:

    DUTIES AND RESPONSIBILITIES:

    · Ensures complete guest satisfaction by delivering exceptional, attentive service

    · Complete knowledge of all menu items. Including preparation and suggestions for pairing with beverages; focuses on up-selling to increase profits

    · Ensures order is complete when picking up order before delivering to guest

    · Responsible for table set-up within dining room work stations according to company and brand standards

    · May be responsible for clearing and bussing tables in the absence of the bus person

    · Responsible for set-up and preparation work for the next meal shift

    · Responsible as assigned for performing service side work to include replenishing condiments, tray and table set-up and general restocking

    · Responsible for supporting/assisting other Associates during peak business activities

    · Follows up with guest promptly when fulfilling requests

    · May be responsible for incoming Room Service orders, delivery to guest room, follow up clean up, and ensuring order is tabbed to guest account

    · May be requested to assist in preparing complimentary fruit baskets and platters

    · Must abide by all Federal, State, Local, and Corporate liquor regulations pertaining to ServingAlcohol with Care to minors and intoxicated guests to ensure laws are followed without exception

    · Duties are subject to change and additional duties/tasks may be assigned as needed

    QUALIFICATIONS:

    · High School diploma or equivalent is preferred

    · Self Serv certified

    · Proficient with computer input including Microsoft

    · Demonstrated ability to work in high pressure/fast environments in an even-tempered manner

    · Ability to memorize, recite, and promote a variety of menu items and beverages

    · Knowledge of appropriate table settings, service ware, and menu items

    WORK ENVIRONMENT:

    · Flexible work schedule including nights and weekends

    · Valid driver's license

    · Ability to lift and transport 30lbs on a continuous basis

    · Standing , sitting, walking, stretching, reaching and bending for extended periods of time

    · Operate beverage, microwave, and toaster equipment

    Push wheeled carts to guest rooms or event environments

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