- Greet all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills, and a positive approachable attitude with every interaction.
- Monitor visiting hours and distribute computerized passes in accordance with Nuvance Health visitation policies.
- Adhere to all policies specific to visitor restrictions and patient confidentiality.
- Proactively assist guests and visitors with transportation needs, as appropriate.
- Take the initiative to maintain a safe an attractive environment within the facility and immediate property.
- Non-emergent overhead announcements, when requested.
- Establish and maintain efficient working relationships with supervisor, coworkers, and customers.
- High School Diploma or GED and six months customer service experience
- Ability to communicate in Spanish and/or Portuguese, a plus
- Basic MS Outlook, Teams and data entry skills
- Significant manual skills/motor coordination & finger dexterity
- Little or no potential for occupational risk
- Sedentary/light effort, may exert up to 10 lbs. force
- Generally pleasant working conditions
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Guest Services Representative - Rhinebeck, United States - Nuvance Health
Description
Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.
Summary:
Exemplify standards of hospitality and service to all customers. Greet and direct visitors and their families to their destinations and be a resource for information and guidance. Create a helpful, positive, first impression of Nuvance Health and maintain an appropriate environment. Always provide exceptional customer service with every interaction.
Responsibilities:
Requirements:
Location:
Northern Dutchess Hospital, 6511 Springbrook Avenue, Rhinebeck, NY
Work Type:
Per Diem
Standard Hours: 0.01
FTE:
0.01
Work Schedule:
Day/Eve 8
Work Shift:
Variable 4-6 hr. shifts, 8am-8pm, weekends & holidays
Org Unit: 1864
Department:
Info Desk
Exempt:
No
Grade:
S2
Salary Range:
$16 - $22 HR/DOE
Working Conditions:
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.