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Lalande-de-Pomerol

    Front Desk Supervisor - Miami, United States - Hampton Inn by Hilton Coconut Grove/Coral Gables

    Hampton Inn by Hilton Coconut Grove/Coral Gables
    Hampton Inn by Hilton Coconut Grove/Coral Gables Miami, United States

    3 weeks ago

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    Description

    Hospitality America is looking for a Front Desk Supervisor to join our team A Front Desk Supervisor is responsible for attending to the needs of guests, while supervising the Front Desk staff and assisting the Front Office Manager.

    Benefits:

    • Major Medical, Dental, and Vision Insurance
    • Life Insurance
    • Legal Shield and Identity Theft Protection
    • Accident/ Critical Illness/ Hospitalization Insurance
    • Pet Insurance
    • Paid Time Off
    • 401K after 1 year of employment

    Qualifications:

    • Hotel Supervisor experience preferred
    • OnQ experience preferred

    Scope of the Position:

    • Train new front desk staff to Hilton Brand standards.
    • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
    • Selling rooms to "walk-in" customers.
    • Entering/changing reservation information on the computer system.
    • Posting charges to guest accounts.
    • Processing payments from guests.
    • Making necessary corrections to guest accounts.
    • Informing the housekeeping department about room status/availability.
    • Listening and responding to guests' requests or complaints.
    • Operating hotel switchboard or PBX.
    • Cleaning the front desk area.
    • Maintaining daily logs.
    • Balancing shift work and cash drawers.
    • Providing information to guests about hotel policies, services and amenities.

    **Must be able to work flexible hours.**

    Additional Requirements:

    • Must be a citizen of the United States or possess a valid work permit.

    We provide equal opportunity without regard to race, color, national origin, religion, sex,age, marital status, disability, or any other protected status. Our company is an equalopportunity employer.

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