- Oversee Franchise processes relating to customers and take care of customer needs
- Monitor and follow up on all assigned jobs ensuring customer needs are met
- Keep Operations Manager, General Manager, or Owner updated on production, as appropriate
- Manage relationships with centers of influence (COIs)
- Resolve problems quickly as they arise
- Perform production work as needed
- Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines
- Manage job file documentation, job profitability, and efficiencies
- Train, manage, and recruit production personnel
- Create and/or review job scopes and ensure accuracy and clarity
- Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently
- Effective written and oral communication
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred
- Ability to travel locally and out of state when necessary
- Ability to successfully complete a background check subject to applicable law
- Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
- Exposure to chemicals
- Walking and standing for long periods of time, driving, sitting, climbing,
- Ability to climb ladders and work at ceiling heights
- Ability to work in tight spaces (e.g., crawls spaces under buildings)
- Repetitive pushing/pulling/lifting/carrying objects
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Mitigation Project Manager - Maumee, United States - SERVPRO of Southern Cuyahoga
Description
Job Description
Job DescriptionSERVPRO Team Fosdick is the premier fire and water cleanup and restoration company in Northern Ohio. We are expanding and seeking a Mitigation Project Manager. We currently have 6 franchises in the Cleveland, Akron and Mansfield areas in addition to 3 franchises in the Toledo market.Job Description:
Manage production crews and jobs according to SERVPRO procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers.
Responsibilities:
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
