Analyst - Knowledge Management - Tysons, United States - Maximus Services, LLC

Maximus Services, LLC

Verified Company

Tysons, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description & Requirements
Maximus is looking for an Analyst - Knowledge Management. This is a fully remote, limited service position.

Essential Duties and Responsibilities:

Maintain knowledge base in SharePoint.
Maintain document management processes and procedures.
Ensure policy and procedures are developed with accuracy and by deadlines.
Develop and implement knowledge management materials for onboarding new staff.
Monitor policy and procedures system for updates.
Uses ad hoc policy and procedure update requests to propose innovative strategies to address and plan for future requests.
Mentor interns and support staff.
Collaborates with Risk Management and Quality Managers to accreditation / certification standards are accurately documented and policies and procedures are maintained in knowledge management system.
Research technological solutions and innovation program designs working with leadership for solutions.
Collaborate with operational staff to understand knowledge management needs.

Minimum Requirements:

Bachelor's Degree
35 Years of experience
Advanced degree or professional designation preferred
Ability to develop solutions to a variety of moderate problems
Demonstrates excellent judgment and initiative
Selfmotivated and ability to work independently
Support the development of new scripts for various call center scenarios, including customer inquiries, issue resolution, sales pitches, and more.
Edit and revise existing scripts to improve clarity, relevance, and impact
Familiarity with call center operations, customer service principles, and industryspecific terminology.

Home Office Requirements:

Hardwired internet (ethernet) connection
Private work area and adequate power source
Computer/Laptop (no tablets or Chrome books)

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.