Customer Service Representative Ii - Tysons, United States - Maximus Services, LLC

Maximus Services, LLC

Verified Company

Tysons, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description & Requirements
Maximus is currently looking for a dynamic
Customer Service Representative II to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.

In this position, you will maintain an active Certified Application Counselor (CAC) certification and assist with special projects, administrative tasks, and new hire training.

This is a temporarily remote position with a pending return to office date in Essex County, NY.
The Customer Service Representative may also be deployed to work from home as determined by management and business needs.

What you will receive:

Starting pay: $17.80/hr
Competitive healthcare benefits (medical, dental & vision)
401(k) retirement savings
Paid time off (PTO)
Holiday pay
Great work/life balance

Essential Duties and Responsibilities:

Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
Deliver individual and group outreach presentations to recipients and community members.
Educate recipients about program offerings and enrollment options.
Introduce managed care choices to recipients and aid in navigating health care and dental plans.
Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
Input data directly into specified internal automated systems following project policies.
Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
Support fellow team members in managing and completing daily tasks.
Conduct facetoface and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
Assist clients with the enrollment/transfer/disenrollment process
Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
Assist Call Center Operations and other departments as determined by project management to meet business needs
Regular member of a processing unit within the Outreach department:

EEU
Data Entry

Manual Notices

Conduct shadowing / training activities with new hires
Works in assigned special projects
Maintain Certified Application Counselor CAC active certification
Conduct Certified Application Counselor (CAC) tasks in select counties
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

Minimum Requirements

High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
High School Diploma or equivalent
Prior work experience in customer service, data entry and or data processing

Preferred Qualifications:

Some college or college degree
Experience with New York Medicaid

Home Office Requirements:

Reliable highspeed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds

NYMC #NYMCCSR
EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.