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Oak Hill

    Registration Staff - Oak Hill, United States - BSA Summit Group

    BSA Summit Group
    BSA Summit Group Oak Hill, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDirect Report

    Registration Manager

    Employee Profile and Desired Traits

    ● High level emotional intelligence

    ● Active in team dynamics, conflict prevention/resolution, and identifying customer needs

    ● Cheerful attitude and servant leadership disposition

    ● Dedicated customer service and people oriented

    ● Adaptability in a fast-paced environment with ability to learn

    ● Ability to interact with men and women of all ages and maturity levels of staff/customers

    Principle Responsibilities

    ● Meet with advisors of groups and individuals upon arrival and review their paperwork, charges, and payments; make arrangements for collection of monies prior to departure dates

    ● Oversee and coordinate the participant check-in activities

    ● Coordinate with Base Camp staff to assist with check-in of late arrivals

    ● Provide cheerful and helpful service to all SBR participants, guests, and staff

    ● Be a resource for all program and operations knowledge

    ● Resolve customer service issues in a thorough and timely manner

    ● Other duties or projects as assigned by SBR leadership

    ● Abide by policies and procedure outlined in the SBR staff handbook

    Qualifications & Training

    ● 18 years of age or older

    ● Conflict resolution and problem-solving skills

    ● Solid interpersonal communication abilities

    ● Organized and detail-oriented

    ● Comfortable learning new software

    ● Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.

    ● Ability to use Microsoft Teams daily for work related communication and coordination

    ● Be or become a registered member of the Boy Scouts of America

    Performance Results

    ● Contribute at least one improvement to Registration operations

    ● Reply to all emails within 24 hours within your scope of work

    Physical Requirements

    ● Up to 1 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.

    ● Can pass the physical exam and approved for SBR height and weight requirements HERE

    Uniform

    Summit staff uniform

    Housing

    10x12' Platform Tent; Staff Camp

    Expected Weekly Hours

    45 - 55

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