- High level emotional intelligence
- Active in team dynamics, conflict prevention/resolution, and identifying customer needs
- Cheerful attitude and servant leadership disposition
- Dedicated customer service and people oriented
- Adaptability in a fast-paced environment with ability to learn
- Ability to interact with men and women of all ages and maturity levels of staff/customers
- Plan, organize, and lead operational plans providing a glamping environment to customers
- Provide leadership to the FAC (Family Adventure Camp) team, including program and hospitality staff, to meet the needs and expectations of our customers
- Serve and partner as a member of the highest seasonal management team
- Provide and resolve concierge/customer service challenges in a timely manner
- Partner with the full site program team to achieve all activity desires through the FAC schedule
- Knowledge expert for sitewide operations, programs, and local attractions
- Compile reports, build/modify SOPs, and maintain inventories
- Other duties or projects as assigned by SBR leadership
- Abide by policies and procedure outlined in the SBR staff handbook
- 21 years of age or older
- Outdoor recreation experience preferred
- Required 2+ yr. leading teams, prefer 2+ Summit employment
- Ability to complete USA Archery Level 1 Instructor and Range Safety Officer certification
- Proficient computer skills (Excel, Word, Email, registration software, POS software)
- Ability to use Microsoft Teams daily for work related communication and coordination
- Be or become a registered member of the Boy Scouts of America
- Provide at least one memorable moment that matters to a participant
- Contribute at least one improvement to Family Adventure Camp program operations
- Receive one or more Staff Appreciation Cards from staff or participants
- Complete contract period with 2-4 positive experiences
- Up to 8 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
- Can pass the physical exam and approved for SBR height and weight requirements
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Training/Leadership Center Manager - Oak Hill, United States - BSA Summit Group
Description
Direct Report
Family Adventure Program Manager
Employee Profile and Desired Traits
Principle Responsibilities
Qualifications & Training
Performance Results
Physical Requirements
Uniform
Summit staff uniform
Housing
10x12' Platform Tent; Staff Camp
Expected Weekly Hours
4- 55
