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Oak Hill

    Registration Staff - Oak Hill, United States - BSA Summit Group

    BSA Summit Group
    BSA Summit Group Oak Hill, United States

    6 days ago

    Default job background
    Description

    Direct Report

    Registration Manager

    Employee Profile and Desired Traits


    • High level emotional intelligence
    • Active in team dynamics, conflict prevention/resolution, and identifying customer needs
    • Cheerful attitude and servant leadership disposition
    • Dedicated customer service and people oriented
    • Adaptability in a fast-paced environment with ability to learn
    • Ability to interact with men and women of all ages and maturity levels of staff/customers

    Principle Responsibilities


    • Meet with advisors of groups and individuals upon arrival and review their paperwork, charges, and payments; make arrangements for collection of monies prior to departure dates
    • Oversee and coordinate the participant check-in activities
    • Coordinate with Base Camp staff to assist with check-in of late arrivals
    • Provide cheerful and helpful service to all SBR participants, guests, and staff
    • Be a resource for all program and operations knowledge
    • Resolve customer service issues in a thorough and timely manner
    • Other duties or projects as assigned by SBR leadership
    • Abide by policies and procedure outlined in the SBR staff handbook

    Qualifications & Training


    • 18 years of age or older
    • Conflict resolution and problem-solving skills
    • Solid interpersonal communication abilities
    • Organized and detail-oriented
    • Comfortable learning new software
    • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
    • Ability to use Microsoft Teams daily for work related communication and coordination
    • Be or become a registered member of the Boy Scouts of America

    Performance Results


    • Contribute at least one improvement to Registration operations
    • Reply to all emails within 24 hours within your scope of work

    Physical Requirements


    • Up to 1 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs.
    • Can pass the physical exam and approved for SBR height and weight requirements

    Uniform
    Summit staff uniform

    Housing

    10x12' Platform Tent; Staff Camp

    Expected Weekly Hours

    4- 55
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