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    Customer Service Specialist - Dallas, United States - Dabellaexteriorsllc

    Dabellaexteriorsllc
    Dabellaexteriorsllc Dallas, United States

    2 weeks ago

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    Description

    **DaBella**

    **Customer Service Specialist - Bilingual**

    **Customer Service - Dallas, TX - Full Time**

    **DaBella** *is one of the fastest growing home improvement companies in the United States, with over 20+ locations we specialize in the full removal and replacement of home-improvement services such as roofing, siding, windows, and bath & showers.*

    Being a part of such a fast-growing environment we are constantly looking to improve our customer service experience with our customers and employees. We strive to go above expectations to make sure our customers and employees have a great experience, we stand by our company values *We Lead, We Care, We Grow*

    **Status:** Full-Time

    **Compensation:** $ $20.00 hourly

    **Our Ideal Candidate Will Bring:**

    High level understanding of the critical need to deliver superior service

    Ability to keep up with a fast-paced environment and maintain a positive attitude

    Ability to learn multiple programs, research the issue, and articulate the solution

    Excellent written and verbal communication skills

    **Overview:**

    The **Customer Service Specialist** is responsible for first-line customer service support and

    ensuring customers experience with DaBella is as good as possible. The CS Specialist handles

    omni-channel customer service inquiries and then routes them to the proper person to resolve

    any issues.

    **Essential Functions:**

    Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes

    Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues

    Coordinates with internal staff including sales, GMs, OMs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner

    Utilizes our internal review management software platform (Dymic) to monitor and measure customer sentiment and provide reporting and insights to relevant departments to facilitate growth and improvement

    **Qualifications:**

    Previous receptionist, data entry, customer service, or call center experience is preferred, but not required

    Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications

    Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment

    A creative mind, with an ability to suggest improvements

    *This is **NOT** a remote role.*

    **Hiring Immediately For more information, please visit **

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