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    Customer Service Specialist - Dallas, United States - ChildCareGroup

    ChildCareGroup
    ChildCareGroup Dallas, United States

    2 weeks ago

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    Description
    Job Description

    Job Description

    Make an Impact as a Customer Service Specialist

    You will work within Child Care Assistance a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas.

    Your role will be to provide high levels of client service, problem resolution, and education to families regarding ChildCareGroup's services.

    Why work for ChildCareGroup?

    Founded in 1901, ChildCareGroup's (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.

    ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.
    ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more

    You are a great fit for the role because you identify with the CCG SPIRIT, our core values:
    SERVICE – Lead with a servant's heart
    PROFESSIONALISM – Perform our best every day
    INTEGRITY – Do what is right
    RESPECT – Treat each other the way we wish to be treated
    INCLUSION – Value individual differences
    TEAMWORK – Communicate and collaborate to achieve our goals

    Position Details
    Responsibilities
    Answers incoming calls and facilitates walk-in clients in a calm and professional manner.

    Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.

    Determines and takes appropriate action to meet client needs.

    This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.

    Provides client service through education and offers solutions.
    Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
    Educates new clients entering the program.

    Offers solutions for other related issues clients might be facing – example; if they are not eligible, offer alternatives that they may be able explore.

    Performs other duties as assigned and will provide back up support to other specialists
    Assists with special projects and performs other duties as assigned.
    Education and Experience
    High School Diploma or equivalent; associate's or bachelor's degree preferred; Child Development experience a plus
    One or more years in a customer service environment required
    Demonstrates excellent customer service skills
    Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere
    Strong computer skills – proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required
    Work in a team environment and be a team player
    Possesses efficient organizational and time management skills
    Ability to problem solve utilizing available resources
    Travel and Compliance Requirements
    Must have a valid Texas driver's license
    Driving record must comply with CCG's automobile insurance carrier requirements
    Must haveliability insurance coverage and reliable personal transportation
    Ability to travel locally or out of town as required
    Mileage reimbursement is offered when applicable
    Must successfully meet all compliance background check requirements for federal funding throughout employment
    ChildCareGroup's Generous Health and Wellness Benefits
    Paid Parental Leave
    Short Term, Long Term Disability and Basic Life Insurance at no cost
    Medical, Dental and Vision Insurance
    Telemedicine at no cost
    401(k) with a company match
    Paid Time Off
    (12) Paid Company Holidays
    And more
    Become a part of the team that supports the education and assistance of over 50,000 lives per year in Texas

    ChildCareGroup is an Equal

    Opportunity/Affirmative

    Action employer.

    #J-18808-Ljbffr
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