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    Network Support Technician - Irving, United States - Net2source

    Net2source
    Net2source Irving, United States

    4 weeks ago

    Default job background
    Description

    Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.

    Please find below the job description.

    Position: Network Support Technician
    Location: Irving, TX (Hybrid)
    Type: Long Term Contract

    Skills:
    1. Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security
    2. Remote access solution implementation and support such as IPSEC VPN and Understanding of DNS/DHCP
    3. Experience with Command Line Interfaces to manage computer equipment

    Job Description/ Responsibilities:

    • Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
    • Remote access solution implementation and support such as IPSEC VPN, Understanding of DNS/DHCP
    • Ability to work with vendor support to resolve client issues
    • GCP Design and Implement Network Infrastructure
    • Cloud network engineers design and implement network infrastructure, including virtual private networks (VPNs), routing, and switching. They ensure that the network infrastructure is optimized for the cloud and that it meets the organization's requirements.
    • Experience with Command Line Interfaces to manage computer equipment]
    • IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
    • Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
    • Maintain accurate time and records in all service tickets as performed.
    • Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
    • Communicate with customers as needed regarding ticket progress, changes or agreed outages.
    • Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.
    • Work with all team members to implement and improve Company best practices.
    • Utilize central management tools to resolve customer issues with minimal customer impact.
    • Get new clients on-boarded and documented in our systems
    • Oncall Support
    • Collaborating with the IT department on the deployment and maintenance of network technologies.
    • Enhancing intranet performance and creating internet domains.
    • Testing the exchange of data between computers, servers, modems, and routers.
    • Installing, configuring, and updating network software, as well as maintaining hardware and network devices.
    • Optimizing server \Network capacity to keep up with demand in online traffic.
    • Testing network protocols and ensuring stable and secure server connectivity.
    • Documenting network processes and layouts, as well as enhancing network security.
    • Keeping abreast of developments in network infrastructure and technologies.
    • Expertise in troubleshooting software and hardware issues on remote systems
    • Experience in providing technical support via phone, email, and chat
    • Strong knowledge of operating systems, networking, and software applications
    • Ability to prioritize and manage multiple tasks simultaneously
    • Excellent communication skills and ability to explain technical issues to non-technical customers
    If you are interested, please forward your resume to , You can also reach me at

    Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

    Equal Employment Opportunity Statement:
    Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Awards and Accolades:
    • America's Most Honored Businesses (Top 10%)
    • Awarded by USPAAC for Fastest Growing Business in the US
    • 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
    • Fastest 50 by NJ Biz (2020, 2019, 2020)
    • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
    • Top 100 by Dallas Business Journal (2020 and 2019)
    • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
    • 2019 Spirit of Alliance Award by Agile1
    • 2018 Best of the Best Platinum Award by Agile1
    • 2018 TechServe Alliance Excellence Awards Winner
    • 2017 Best of the Best Gold Award by Agile1(Act1 Group)
    Regards,

    Amir Ahmad
    Account Manager
    Net2Source Inc.
    Global HQ Address - 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
    Office: x 428 (EXT )| Cell: | Fax: | Email:
    Web: | Social: Facebook | Twitter | LinkedIn
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