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Field Service Engineer - Irvine, United States - Brown & Brown
Description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brownis looking for a
Field Service Engineer
to join our growing team .
As a member of the Brown & Brown Information Technology team, you will provide internal support for employees at the local office as well as remote staff.
WHAT YOU'LL DO:
Support the IT infrastructure for a department or office including the physical network, servers and applications
Support the desktop environment and physical security at local office
Conducts evaluation of the technology process problems and recommends solutions
Provides support for complex computing environment in areas such as hardware, software and networks
Perform support for special applications requiring extensive knowledge and expertise
May design and delivery training for enterprise tools and applications
Executes core administration tasks and functions in specific area assigned within guidelines and service levels
Follow up on outstanding requests/incidents and ensure timely resolution
Coordinate and support the use of audio and video equipment in conference rooms
Identify and automate processes to improve customer support services
Manage and monitor internal assets to ensure accurate inventory records
Travel to local offices, when needed to support the IT hardware infrastructure.
Performs other duties as assigned
WHAT YOU'LL NEED:
Windows desktop environments, Win 10 and Office 365 Suite
Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
Security enablement on Mobile devices (iOS, Android)
Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
File server knowledge and File Sharing systems, and SFTP applications
Security products such as laptop encryption, backup, anti-virus
Experience with remote desktop support tools, VPN and VDI environments
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Knowledge of Information Security, Network Security, Firewall Administration, System Administration
Preferred
Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module
SharePoint Security, role base security definitions and deployment
Experience in an SD-WAN and/or MPLS network environment
Previous experience working in a SOX and HIPAA environment a plus
More than 4 years' experience working in an office/enterprise setting supporting Windows/MAC
WHAT WE OFFER:
Excellent growth and advancement opportunities
Competitive pay based on experience
Discretionary Time Off (DTO)
Employee Stock Purchase Plan
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Welcome
We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
About UsBrown & Brown is a unique and decentralized publicly traded organization (
NYSE:
BRO) that has grown to become the fifth largest insurance intermediary in the country. We sell property & casualty insurance and employee benefits insurance to mid-sized and large corporations throughout the country.
Our size provides us with access to the best products in the marketplace, while still maintaining a very local community feel.
Through growing and developing relationships with carrier partners and expert resources, Brown & Brown stands out as a leader in the industry.
As our business grows, our people grow with it
Becoming an employee, or as we like to call it "a teammate," of Brown & Brown introduces you to a career with virtually unlimited possibilities.
Our unique culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our customers.
With Brown & Brown you will get the training, the mentoring and the tools you need to succeed. Our teammates are bound together by shared goals and our collective commitment to integrity and quality.Brown & Brown's local leaders are actively engaged in their communities and committed to maintaining an established network, as well as creating strong relationships of their own.
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