Jobs
>
Nashville

    Customer Care Coordinator - Nashville, United States - Numotion

    Numotion
    Numotion Nashville, United States

    4 hours ago

    Default job background
    Description
    Job Description

    By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services.

    From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life.

    Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.


    JOB PURPOSE:


    The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience.

    This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers' needs to be met.


    KEY RESPONSIBILITIES:
    Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
    Efficiently processes new orders intake.
    Schedules evaluations and equipment adjustments with referrals and clients.

    Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).

    Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.

    Keeps the team abreast with order processing status.
    Tracks equipment to ensure receiving before scheduled delivery.
    Coordinates with clients (once equipment is approved) delivery.
    Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
    Conducts research of related equipment on vendor websites.
    Collects and process payments for out-of-pocket amounts.
    Reconciles deliveries and moves order to billing.
    Contacts clients for medical documents if the document collector is unable to obtain what is needed.
    Provides monthly delivery forecasts.
    Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
    Maintains doctors and therapists contact and any other related information.
    Performs other related duties as assigned.

    The duties listed above are intended only as illustrative of the various types of work that may be performed.

    The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.


    LEADERSHIP PRINCIPLES BEHAVIORS:
    Urgency
    Decisive
    Results oriented
    Personable

    Required Skills


    QUALIFICATIONS, SKILLS AND EXPERIENCE:
    High School diploma/GED required. Associates degree preferred.
    Minimum three years of relevant experience in a fast-paced office environment highly preferred.
    Positive, customer-focused approach.
    Proficiency in Microsoft Office Suite.
    Ability to work in a fast-paced environment and juggle multiple priorities.
    Ability to think quickly, assess a situation and make a sound decision.
    Experience with technology for optimizing efficiency.
    Solid written and verbal communication, listening, organization and priority setting skills.


    PHYSICAL REQUIREMENTS:


    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Ability to meet essential functions of the position with reasonable accommodations as necessary.
    Prolonged periods of working at a desk and/or on a computer
    Ability to work overtime as needed.


    At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance.

    Numotion is an equal opportunity employer.

    We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.

    Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    #LI-MP1
  • Evergreen Nephrology

    Care Coordinator

    3 weeks ago

    Evergreen Nephrology Nashville, United States

    WHO YOU ARE · You are devoted and compassionate, and enjoy being on the front lines of healthcare, changing the lives of your patients. You're passionate about digging in to get to the root cause of a patient's conditions, remove social determinants of healthcare, and ensure the ...

  • Athena Care Inc

    Care Coordinator

    4 weeks ago

    Athena Care Inc Nashville, United States

    Job Type Full-timeDescriptionAbout Athena Care:At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and ne ...

  • MCC Solutions

    Client Care Coordinator

    2 weeks ago

    MCC Solutions Nashville, United States

    Company Description · MCC Solutions is a leading provider of technology solutions for office automation. Our goal is to decrease our clients' expenses and significantly increase their profitability by implementing proven technology solutions. We evaluate each client's current met ...

  • Vanderbilt University Medical Center

    Coordinator, Patient Care

    2 weeks ago

    Vanderbilt University Medical Center Nashville, United States

    **Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is ...

  • DCI Donor Services

    Family Care Coordinator

    3 weeks ago

    DCI Donor Services Nashville, United States

    Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work Specifically, people with expertise ...

  • Tennessee Donor Services

    Family Care Coordinator

    2 weeks ago

    Tennessee Donor Services Nashville, United States

    Job Description · Job DescriptionTennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work Sp ...

  • TriStar Centennial Medical Center

    Coordinator Hospice Care RN

    3 days ago

    TriStar Centennial Medical Center Nashville, United States Full time / Part time / temporary

    Description · IntroductionTriStar Centennial Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Coordinator Hospice Care RN position an ...

  • East Tennessee State

    Patient Care Coordinator

    4 hours ago

    East Tennessee State Nashville, United States

    Posting Details · Position Information · Job Title Patient Care Coordinator Department Office of the Dean, College of Clinical and Rehabilitative Health Sciences Pay Grade 8 Job Category Support Staff Job Summary · The Nave Center is seeking a Patient Care Coordinator to join our ...

  • SOS Serving Our Seniors LLC

    Recruiter - Care Coordinator

    2 weeks ago

    SOS Serving Our Seniors LLC Nashville, United States

    Job Description · Job DescriptionJOB TITLE: Recruiter - Care Coordinator · GENERAL JOB DESCRIPTION: · We seek a self-starter that brings out the best in others. · The Recruiter will report directly to the Care Manager to ensure our company attracts, hires, and retains the best em ...

  • Evergreen Nephrology

    Care Coordinator

    4 weeks ago

    Evergreen Nephrology Nashville, United States

    WHO YOU AREYou are devoted and compassionate, and enjoy being on the front lines of healthcare, changing the lives of your patients. You're passionate about digging in to get to the root cause of a patient's conditions, remove social determinants of healthcare, and ensure the hig ...

  • Athena Care Inc

    Care Coordinator

    2 weeks ago

    Athena Care Inc Nashville, United States

    Job Type · Full-time · Description · About Athena Care: · At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Te ...

  • Mental Health Cooperative

    Care Coordinator, System of Care Across TN

    4 weeks ago

    Mental Health Cooperative Nashville, TN, United States Full time

    Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe ...

  • PromptCare Companies Inc

    Enteral Patient Care Coordinator

    2 days ago

    PromptCare Companies Inc Nashville, United States

    Job Description · Job DescriptionDescription:Join our compassionate team as an Enteral Patient Care Coordinator and play a pivotal role in providing exceptional support to patients requiring enteral nutrition services. In this vital position, you will be the first point of contac ...

  • TriStar Centennial Medical Center

    Coordinator Hospice Care RN

    2 days ago

    TriStar Centennial Medical Center Nashville, TN, United States

    Description · Introduction · TriStar Centennial Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Coordinator Hospice Care RN posi ...

  • Vanderbilt University Medical Center

    patient care programs coordinator

    3 weeks ago

    Vanderbilt University Medical Center Nashville, TN , USA, United States

    **Discover Vanderbilt University Medical Center:** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is ...

  • MCC Solutions

    Client Care Coordinator

    2 weeks ago

    MCC Solutions Nashville, United States

    Company Description · MCC Solutions is a leading provider of technology solutions for office automation. Our goal is to decrease our clients expenses and significantly increase their profitability by implementing proven technology solutions. We evaluate each clients current meth ...

  • Vanderbilt University Medical Center

    Patient Care Coordinator

    3 weeks ago

    Vanderbilt University Medical Center Nashville, United States

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a p ...

  • Mcc Solutions

    Client Care Coordinator

    2 weeks ago

    Mcc Solutions Nashville, United States

    Company Description · MCC Solutions is a leading provider of technology solutions for office automation. Our goal is to decrease our clients' expenses and significantly increase their profitability by implementing proven technology solutions. We evaluate each client's current me ...

  • Centerstone

    Clinical Care Coordinator

    3 days ago

    Centerstone Nashville, United States

    Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of setting ...

  • Vanderbilt University Medical Center

    Coordinator, Patient Care

    4 days ago

    Vanderbilt University Medical Center Nashville, United States

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a p ...