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    Community Liaison - Dallas, United States - Faith Presbyterian Hospice

    Faith Presbyterian Hospice
    Faith Presbyterian Hospice Dallas, United States

    3 weeks ago

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    Description

    Overview:

    Faith Presbyterian Hospice

    Community Liaison

    Responsibilities:

    ESSENTIAL DUTIES:
    Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers
    Create awareness of organization and hospice services through events, lecture series, presentations and one-on-one contact and relationship building with community resources and industry associations
    Monitors competitor services and marketing activities
    Prepare marketing activity reports, as assigned, and present to Director of Business Development
    Establish and maintain a consistent corporate image throughout all materials and events
    Facilitate patient discharge from hospital and sign-on admissions as requested
    Ensure working knowledge of active census for all client relationships
    Attend staff and leadership meetings as required or assigned, i.e. IDT, Leadership
    Communicate to internal groups on external customer expectations, i.e. clear details, critical timelines, and customer expectations
    Track and report on the status of all new business development activities, existing customer satisfaction, new customers
    Establish and maintain on-going client relationships to anticipate and resolve potential problems
    Maintain up-to-date working files for all clients
    Create and build client relationships and locate new opportunities, by visiting existing and new customers
    Maintain industry knowledge by attending educational workshops or classes; reviewing related publications; and establishing networks
    Ensure customer satisfaction through being responsive to customers needs and following through on all aspects of request, both written and verbal
    Work closely with interdisciplinary team, and provide information of market conditions and current competition
    Create and make presentations and/or in-services to various groups internally and externally as needed or assigned or required per client agreement
    Other duties as assigned by Director of Business Development

    Qualifications:

    MINIMUM QUALIFICATIONS:
    Bachelors Degree in business, specialization in Marketing preferred, or equivalent with minimum 2 years within Healthcare, Hospice preferred
    Demonstrated sales and marketing techniques
    Ability to influence and persuade to achieve desired outcomes
    Strong analytical , problem solving and negotiation skills
    Ability to travel throughout the service area and/or perspective service area to establish and maintain client accounts
    Proficient listener with excellent interpersonal skills, including tact, diplomacy and a clear , courteous professional manner
    Ability to communicate orally and in writing in a professional manner when dealing with internal and external customers
    High energy and ability to interact and develop relationships in unknown environments
    Ability to work independently and as part of a team
    Ability to work with limited supervision
    Demonstrated techniques for relationship building skills
    Ability to handle multiple duties simultaneously with superior organizational, planning and prioritization skills
    Ability to sense and relate observations to business opportunity
    Demonstrated ability to anticipate and solve problems or resolve issues
    Working knowledge of assessing and using the internet
    MS Office tools with knowledge of computer systems, communication tools and hospice software
    Ability to perform Essential Duties as outlined below
    Genuine caring for and interest in the care of mature adults, handicapped people and hospice Patients
    Ability to perform work tasks within the Physical Demand Requirements as outlined below
    Ability to comply with the Dying Persons Bill of Rights and Responsibilities
    Ability to comply with organizational and departmental safety policies and procedures


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