- Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.
- Leasing duties include following up with, greeting and qualifying prospects;
answering inquiries; record-keeping; inspecting units; demonstrating community
and apartments/homes; taking applications and security deposits; updating
availability reports; coordinating with property management teams; preparing
lease packets; assisting with renewals; and ensuring lease documents are
accurate.. - Administrative duties include collecting/posting rent and other fees; making
deposits; completing appropriate paperwork and input on Yardi system in a
timely manner; maintaining files and correspondence; updating prospect/resident
notes; file review and verification; inspection follow-up on make-ready repairs;
distribution of notices; assisting management team with various tasks; scheduling
and conducting recertification interviews; following proper verification
methods/processing in accordance with HUD and Authority policies and
procedures; inputting move-in and move-out date into Yardi system; contacting
eligible waiting list applicants; monitoring lease up rates; preparing HUD-
50058/HUD-50059 forms in accurate and timely manner; and maintaining
delinquent rent role. - Resident retention duties include receiving telephone calls and in-person visits;
listening to resident requests, concerns and comments; quickly completing
maintenance work orders and follow up where necessary; answering questions
and timely follow up about matters relating to the community, repairs, rent, rules,
etc.; scheduling move in/move out inspections; maintaining open communication
with Property Manager and Maintenance Supervisor; contributing to cleanliness
and curb appeal of the community; assisting in planning and hosting resident
functions; consistently implementing policies of the company and community;
reviewing/discussing non-compliant resident issues with Property Manager to
ensure residents are provided with reasonable opportunity to meet requirements
to remain in compliance; and assisting with the eviction process by issuing
eviction notices and initiate the eviction proceedings. - Leasing Specialist will ensure privacy and maintain security of confidential
materials; be accountable for consistent adherence to strong company standards
regarding the ethical, responsible, and appropriate use, care, and safeguarding
of company materials, supplies, resources, and other assets; undertakes and
performs other work-related duties as assigned including work in other functional
areas to cover absences or provide relief, to equalize peak work periods, or
otherwise balance the workload. - Neighborhood marketing duties include participating in outreach marketing
activities on a regular basis to obtain prospective residents; advising residents of
referral concessions (where applicable); assisting in placing, removing/updating
banners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets,
flyers, etc.; and conducting market surveys and shop competitive communities. - Bachelor's Degree in Business Administration, Social Sciences, or related field,
with two (2) to three (3) years experience in housing management, legal
proceedings, or closely related involving considerable public contact or an
equivalent combination of education and experience sufficient to perform
essential job functions. - Two (2) years of experience in previous relevant customer service field
- Fair Housing Certification (preferred not required)
- Knowledge on how to operate a complex telephone system, personal
computer/keyboard, eFax, etc. - Knowledge of Microsoft Office, including property software i.e., Yardi Voyager
- Ability to calculate figures and amounts such as discounts, interest,
commissions, proportions, percentages. - Ability to deal with problems involving a few variables in standardized situations
Demonstrate an ability to support and contribute to community team. - Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws and rules.
- Ability to work a flexible schedule, including evenings and possible weekends.
- Ability to understand and follow moderately complex written and oral instructions,
communicate and relate to persons of diverse backgrounds and abilities. - Neat, clean, professional appearance at all times throughout the workday and/or
whenever present at the community Comply with expectations as demonstrated
in the employee handbook. - Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid
escalation of the problem. - Successfully pass drug test
- Valid driver's license and good driving record.
- Occasional driving/traveling requirements (approximately 1% to 33% of the time)
to utilize property transportation to inspect rental units and visit the corporate
office. - In some cases, the Leasing Specialist will need to operate a property golf cart to
show residences to potential customers. -
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Leasing Specialist - Stone Mountain, United States - Affiliated Resources Group
Description
AreaAbout the Organization
Affiliated Resources Group (ARG) specializes in housing and real estate development. By coordinating the missions of its affiliated companies, ARG works to maximize opportunities for economic growth and development to enhance lives through programs that expand economic opportunities for individuals and their families. ARG affiliates develop and manage housing, administer large government programs and provide consulting services to facilitate operational and programmatic sustainability.
Affiliated Resources Group's strategic objectives include long-term sustainability, growth and development, quality of life, and creating a larger community. Operating under the umbrella of ARG, affiliated companies provide affordable housing solutions and promote community and economic development through rental assistance programs, resident services, and the revitalization of neighborhoods in DeKalb County and beyond.
Our history of strategically partnering with private/public entities as well as administering federal programs has positioned ARG's affiliates to successfully deliver affordable housing. We provide critical services that support the wellbeing of our clients/residents and pathways to self-sufficiency for program participants that seek to break the cycle of poverty. Connecting the Agency's larger objectives has helped ARG to thrive and expand
our impact in the community. As the largest affordable housing provider in DeKalb County, we are in a unique position to address the housing needs of low-and middle-income residents.
ARG maintains a working culture that supports our staff by continually improving and optimizing the Agency's organizational and operational effectiveness. The Agency continues to develop and position our team to succeed.
Description
Position Summary
Responsible for the leasing, marketing and maintaining positive resident relations of
single and multi-family residential units. Responsible for implementing the company's
occupancy policies and procedures in accordance with HUD, federal, local and other
applicable laws, rules, policies and procedures. Assisting residents in obtaining access
to a wide range of community services and resources. Performs a variety of tasks
related to the admission and occupancy of low-income and market units. The position
requires leasing, administrative, resident retention, and neighborhood marketing duties.
Illustrated below are some of the various types of work that may be performed.
Essential Duties and Responsibilities
Essential functions for this position relate to the responsibility of oversight of accounting functions of assigned properties, companies, and personnel including but not limited to:
Non-Exempt
Full-Time/Part-Time
Full-Time
Number of Openings
1
Open Date
4/8/2024
Position
Leasing Specialist
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Number Filled
0
This position is currently accepting applications.
