-
Lead Customer Experience Specialist
1 week ago
Point Broadband Bristol, United StatesLead Customer Experience Specialist · Bristol, VA · Summary: · This position is responsible for providing support to Supervisor and other members of the Customer Experience team. Supports Day to day operations, customer service support for installation, service, and billing inq ...
-
Logistics Warehouse Specialist 22.11 Euros
3 weeks ago
Nexus Innovations Bluff City, TN, United States Freelance**Join us in Bluff City, TN and be better employed: Creating perspectives, bringing people and job opportunities together optimally, that is our mission. Benefit from our experience and use our attractive network of exciting employers, for example in the fields of warehousing, lo ...
-
Vendor Relations Specialist
5 days ago
Kiddie Academy Abingdon, United States**About the position** · This is a rewarding long-term career opportunity to work with all levels of the Kiddie Academy Educational Child Care corporate team, as well as our franchisees as they make an impact in communities across the country. As the Vendor Relations Specialist y ...
-
Child Life Specialist
1 week ago
Childrens Admin Bristol, United StatesChild Life Specialist (FT) 12:00pm--8:30pm--Bristol, TN · Job ID: 0045HF · BRISTOL REGIONAL MEDICAL CENTER · Other Non-Clinical - Childrens Admin · Full-time (scheduled 72 hrs or more per pay period) - Evening · Job Description · SCOPE OF POSITION · The Child Life Specialist st ...
-
Travel Nurse RN
19 hours ago
Planet Healthcare Bristol, United StatesJob Description · Planet Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & RequirementsSpecialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per ...
-
Medical Lab Technician II
1 week ago
Clinical Laboratory Bristol, United StatesMedical Lab Technician II / MT (PRN) Varied - Bristol, TN · Job ID: 004BYJ · BRISTOL REGIONAL MEDICAL CENTER · Laboratory - Clinical Laboratory · PRN, As needed (No Schedule) - Variable/On Call · Job Description · SCOPE OF POSITION · The Medical Laboratory Technician II (MLT II ...
-
Support Enforcement Specialist
1 week ago
State of Virginia Bristol, United StatesTitle: Support Enforcement Specialist (Abingdon) #W1396 · State Role Title: Program Admin Speclialist I · Hiring Range: $38,894 - $48,000 salary commensurate with experience · Pay Band: 4 · Agency: Department of Social Services · Location: DCSE ABINGDON · Agency Website: · Recru ...
-
Travel Nurse RN
17 hours ago
Health Providers Choice Bristol, TN, United StatesRN ICU · Must have at least 2 years of recent experience in specialty applying for. American Heart Association BLS Certification is required. ACLS, PALS, TNCC, ENPC, NIHSS, etc. may also be required for some units (Career Placement Specialist will specify). · PID: 263871 · ...
-
Community Health Navigator
1 week ago
Population Health Bristol, United StatesCommunity Health Navigator (FT) 8a-5p (BHCORP) Bristol, TN (BRMC) · Job ID: 004EM3 · TENNESSEE (Select facility below) and VIRGINIA (Select facility below) · Support Services - Population Health · Full-time (scheduled 72 hrs or more per pay period) - Day · Job Description · SCO ...
-
RN in Tennessee
1 week ago
AB Staffing Bristol, United StatesRN - Bristol, TN 37620 · Are you ready to explore new places while building your resume? At AB Staffing, we specialize in placing Travel Nurses in facilities throughout the United States. Our travel assignments range from three (3) months to one year, and can be added onto anothe ...
-
Travel Nurse RN
17 hours ago
GO Healthcare Staffing Bristol, TN, United StatesOur client in Bristol TN has a 12HR NIGHT travel position for an RN with current ICU experience. · The ideal candidate must have at least 2 years of experience, with active RN license and BLS and/or ACLS (if required) certified by the American Heart Association · What makes Go ...
-
Travel Nurse RN
17 hours ago
GO Healthcare Staffing Bristol, TN, United StatesOur client in Bristol TN has a 12HR DAY travel position for an RN with current ICU experience. · The ideal candidate must have at least 2 years of experience, with active RN license and BLS and/or ACLS (if required) certified by the American Heart Association · What makes Go He ...
-
Software Support Specialist
5 days ago
Embridge Consulting Limited Bristol, United States**Unit4 ERP Software Support Specialist Full Time/Permanent Bristol Job Vacancy:** · by | Feb 2, 2021 | , | · **** · **Job Vacancy: Unit4 ERP Software Support Specialist** · Due to further growth of our Unit4 ERP (Agresso) Service delivery team in Bristol, we currently have v ...
-
Network Support Specialist II
1 day ago
Point Broadband Bristol, United States>> Network Support Specialist II - Work at Home Network Support Specialist II - Work at Home Summary Title:Network Support Specialist II - Work at HomeID:1363Location:Bristol, VADepartment:Customer Care Description **NETWORK SUPPORT SPECIALIST - Work At Home · POINT BROADBAND BR ...
-
Network Support Specialist
3 days ago
Point Broadband Bristol, United States>> Network Support Specialist - Key Commercial Accounts Network Support Specialist - Key Commercial Accounts Summary Title:Network Support Specialist - Key Commercial AccountsID:1409Location:Bristol, VADepartment:Customer Care Description **Network Support Specialist - Key Commer ...
-
Full Time
1 week ago
Lowe's Bristol, United States Full timeWhat You Will Do · All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Cabinets, this means: · • Being friendly and professional, eager to understand the cust ...
-
RN in Bristol, TN
6 days ago
Health Providers Choice Bristol, United States· RN ICU · Must have at least 2 years of recent experience in specialty applying for. American Heart Association BLS Certification is required. ACLS, PALS, TNCC, ENPC, NIHSS, etc. may also be required for some units (Career Placement Specialist will specify). · PID: · JOB DESCR ...
-
Travel Nurse RN
20 hours ago
Planet Healthcare Bristol, TN, United StatesPlanet Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 1 ...
-
Community Health Navigator
1 week ago
Population Health Bristol, United StatesCommunity Health Navigator (FT) 8a-5p (BHCORP) Bristol, TN (BRMC) Job ID: 004EM3 TENNESSEE (Select facility below) and VIRGINIA (Select facility below) Support Services - Population Health Full-time (scheduled 72 hrs or more per pay period) - DayJob Description SCOPE OF POSITIONC ...
-
Ballad Health Bristol, United StatesJoin Ballad Health-Cardiovascular Associates in Bristol, Tennessee as a skilled Thoracic Surgeon Lead and cultivate a dynamic Thoracic surgery program at Bristol Regional Medical Center, the cornerstone of cardiac care in Northeast Tennessee and Southwest Virginia. · Your role wi ...
Customer Experience Specialist - Bristol, United States - Point Broadband
Description
>> Customer Experience Specialist - Work at Home Customer Experience Specialist - Work at Home Summary Title:Customer Experience Specialist - Work at HomeID:1395Location:Bristol, VADepartment:Customer Care Description **CUSTOMER EXPERIENCE SPECIALIST - Work At Home**
**-- Must live within one hour of Bristol, VA --**
MAKE YOUR MARK COME JOIN A FAST-GROWING INTERNET SERVICE PROVIDER IN THE VIRGINIA/TENNESSEE REGION. FULL-TIME OPPORTUNITIES WITH COMPETITIVE COMPENSATION ARE AVAILABLE, WITH THE FLEXIBILITY TO WORK FROM HOME.
AT POINT BROADBAND WE IMPROVE LIVES THROUGH FIBER TECHNOLOGY. IF YOU ARE SELF-MOTIVATED TO ACHIEVE EXCELLENCE AND YOU TAKE PRIDE IN HELPING OTHERS - OUR MISSION IS TO DELIVER SUPERIOR FIBER-BASED BROADBAND SOLUTIONS TO SMALL TOWN USA AND RURAL AMERICA, WITH A FOCUS ON COMMUNITY, AND BEST IN CLASS CUSTOMER SERVICE.
**Opportunity:**
In this role, the successful candidate will possess excellent interpersonal / communication skills and enjoy proactive problem solving with a sense of urgency. Self-discipline, the ability to work independently, and utilize strong technical skills while quickly learning new concepts in a fast-paced environment is critical to being successful in this role. Performance, providing coaching and the development of action plans to support exceeding performance expectations. If you enjoy building relationships and demonstrate a commitment to our core values, this is a great opportunity to use your skills to promote positive success in your life while helping others - - all while earning a great income. Become part of a dedicated team of professionals who flourish and thrive on success.
**Details:**
Point Broadband is seeking an energetic and personable professional who excels in a fast-paced environment and enjoys interacting with people. In this ground floor leadership role, you will be responsible for using proactive communication, both in person and via remote communication tools, to teach and support your team's success in providing exceptional customer service. The ability to coach, counsel, and provide constructive feedback while utilizing advanced technical troubleshooting skills will be the foundation that creates success for you and your team. In addition, experience with analyzing data, identifying performance and quality trends, developing and implementing improvement plans is preferred.
The Customer Experience Specialist (CES) provides customer support for Point Broadband customers by maintaining up-to-date knowledge of all products, procedures, and special customer incentives and/or programs. Additionally, the right candidate will explain our service offerings to potential customers and successfully convert those callers into clients. The successful candidate for this role will have a strong command of the companys customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
**Duties and Responsibilities:**
Provide superior customer service to incoming customer inquires
Assist customers with billing features, service, and/or products
Sell products and services
Provide basic troubleshooting for service issues and/or outages
Process customer requests such as new installations, scheduling, adding features, disconnecting service, transferring of service, etc.
Adjust customer billing accounts as necessary
Ensure customer requests are completed on first call
Ability to work cooperatively with supervisors, co-workers, and customers
Ability to work in an agile environment
Ability to multi-task, prioritize and manage time effectively
Ability to follow policies and rules of the company
Regular predictable attendance required
Assist other Customer Service Representatives with questions
Flexible to work evenings and some Saturdays
Other duties performed as assigned
**Competencies:**
Analytical - Synthesizes complex or diverse information; Collects and researches data
Design Demonstrates attention to detail
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully
Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality
Oral Communication Listens and gets clarification; Responds well to questions
Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information
**Qualifications and Experience:**
High School Diploma or GED required
At least two years of work experience. Previous customer service and/or call center experience preferred.
Strong communications and phone skills, interpersonal skills, basic computer skills, problem-solving skills
Microsoft Office Suite, Google Earth
Commitment to Point Broadband Value System, honesty, integrity, and a strong work ethic
**Physical Requirements/Working Conditions:**
Required to regularly sit for long periods, stand/walk occasionally
Speak, hear normal conversation and telephone ring tones
Operate a computer and other office equipment
Reach with hands/arms frequently at or below chest height and occasionally overhead
Must have adequate close vision for reading and computer work
Must be able to report to the office / facility each month to attend meetings, training and/or work on-site
**Limitations and Disclaimer:**
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of responsibilities, duties and skill required for the position.
**Benefits:**
Point Broadband offers a competitive salary in a stable and fast-growing business.
Medical, Dental and Vision
Flexible Spending Accounts *Where Applicable*
Company Paid Life as well as Voluntary policies
401(k)
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance *Applicable by Position*
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
**Point Broadband is an equal opportunity employer. For further information, please visit:**
|
Customer Experience Specialist professionals in Bristol
-
Wayne Fitzsimmons
Toolmaker Specialist | Supervisor