- Trains new customer service representatives on daily tasks, processes, policies and metrics
- Stays current with all changes in CSR processing tasks and pricing changes; provides update training to other customer service representatives
- Provides day-to-day direction of team priorities and provides leadership as required
- Provides general support to the Customer Experience Supervisor
- Prioritizes workload for team when required
- Completes special projects and reports as required
- Schedule service calls in compliance with company policies
- Provides general service support and basic troubleshooting activities
- Receives and processes payments and equipment from customers
- Makes appropriate payment/equipment adjustments to billing database
- Balances daily receipts and cash drawer
- Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system
- Performs other duties as assigned
- Must be able to multitask and prioritize work
- Must have excellent customer service skills
- Must have excellent attendance
- Regularly required to talk and hear
- Required to use hands to type, handle objects and paperwork
- Required to reach and hold on to items at chest level or reach above the shoulder
- Required to use close vision and be able to focus
- Required to lift up to 20 pounds and push, pull or maneuver equipment cart exceeding 100 pounds
- Must be able to work occasional overtime as required including weekends
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Uniform/Boot allowance *Applicable by Position*
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*
-
Customer Experience Specialist
2 weeks ago
Point Broadband Bristol, United States>> Customer Experience Specialist - Work at Home Customer Experience Specialist - Work at Home Summary Title:Customer Experience Specialist - Work at HomeID:1395Location:Bristol, VADepartment:Customer Care Description **CUSTOMER EXPERIENCE SPECIALIST - Work At Home** · **-- Must ...
-
Logistics Warehouse Specialist 22.11 Euros
4 weeks ago
Nexus Innovations Bluff City, TN, United States Freelance**Join us in Bluff City, TN and be better employed: Creating perspectives, bringing people and job opportunities together optimally, that is our mission. Benefit from our experience and use our attractive network of exciting employers, for example in the fields of warehousing, lo ...
-
Vendor Relations Specialist
1 week ago
Kiddie Academy Abingdon, United States**About the position** · This is a rewarding long-term career opportunity to work with all levels of the Kiddie Academy Educational Child Care corporate team, as well as our franchisees as they make an impact in communities across the country. As the Vendor Relations Specialist y ...
-
Community Support Specialist
5 days ago
Leading By Example Abingdon, United StatesThe Community Support Specialist (CSS) is responsible for facilitating Targeted Case Management (TCM) services for adults in the community and the Continuum of Care (COC) program in Harford County. The CSS will maintain a minimum caseload of 20 (no more than 40) TCM clients and w ...
-
Travel Nurses, Inc. Bristol, TN, United States TemporaryTravel Nurses, Inc. is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · ~ Specialty: ICU - Intensive Care Unit · ~ Discipline: RN · ~ Duration: 13 weeks · ~36 hours per week · ~ Shift: 12 ...
-
Travel Nurses, Inc. Bristol, TN, United States TemporaryTravel Nurses, Inc. is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · ~ Specialty: ICU - Intensive Care Unit · ~ Discipline: RN · ~ Duration: 13 weeks · ~36 hours per week · ~ Shift: 12 ...
-
Travel Nurse RN
4 days ago
Travel Nurses, Inc. Bristol, TN, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: Travel · Job Des ...
-
Travel Nurse RN
3 days ago
Travel Nurses, Inc. Bristol, TN, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: Travel · Job Des ...
-
Travel Nurse RN
4 days ago
Travel Nurses, Inc. Bristol, TN, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employmen ...
-
Travel Nurse RN
1 week ago
Planet Healthcare Bristol, TN, United StatesPlanet Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 1 ...
-
BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · BJC Medical Group Sullivan Clinic is seeking a full time BC/BE Obstetrics and Gynecology Physician to join their established team at Missouri Baptist Sullivan Hospital, located an hour from St. Louis, MO. · #LI-JB2Practice Details: · Join ...
-
BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · Missouri Baptist Sullivan Hospital located in Sullivan, MO, just one hour from St. Louis is seeking a board-certified/board-eligible Orthopedic Surgeon to join our busy, community based hospital to help develop and expand the orthopedic ser ...
-
PRN Hospitalist
6 days ago
BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · PRN Hospitalist Needed for established Hospitalist Team in Sullivan, Missouri · Overview · Missouri Baptist Sullivan Hospital is a designated critical access hospital committed to providing quality health care service to residents in Crawfo ...
-
Physical Therapist
6 days ago
BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · Are you a Physical Therapist looking for an exciting opportunity in Southeast MO? Missouri Baptist Sullivan has a full-time outpatient PT position. The facility is state-of-the-art and includes a SwimEX pool for hydrotherapy and the outside ...
-
BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · Additional Preferred Requirements · Overview · Missouri Baptist Sullivan Hospital is a designated critical access hospital committed to providing quality health care service to residents in Crawford, Franklin and Washington counties. · The ...
-
Child Life Specialist
6 days ago
Childrens Admin Bristol, United StatesChild Life Specialist (FT) 12:00pm--8:30pm--Bristol, TN · Job ID: 0045HF · BRISTOL REGIONAL MEDICAL CENTER · Other Non-Clinical - Childrens Admin · Full-time (scheduled 72 hrs or more per pay period) - Evening · Job Description · SCOPE OF POSITION · The Child Life Specialist st ...
-
Travel Nurse RN
4 days ago
Travel Nurses, Inc. Bristol, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Bristol, Tennessee. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: T ...
-
Medical Lab Technician II
6 days ago
Clinical Laboratory Bristol, United StatesMedical Lab Technician II / MT (PRN) Varied - Bristol, TN · Job ID: 004BYJ · BRISTOL REGIONAL MEDICAL CENTER · Laboratory - Clinical Laboratory · PRN, As needed (No Schedule) - Variable/On Call · Job Description · SCOPE OF POSITION · The Medical Laboratory Technician II (MLT II ...
-
Travel Nurse RN
6 days ago
Health Providers Choice Bristol, TN, United StatesRN M/S · Must have at least 2 years of recent experience in specialty applying for. American Heart Association BLS Certification is required. ACLS, PALS, TNCC, ENPC, NIHSS, etc. may also be required for some units (Career Placement Specialist will specify). · PID: 271242 · ...
-
Support Enforcement Specialist
2 weeks ago
State of Virginia Bristol, United StatesTitle: Support Enforcement Specialist (Abingdon) #W1396 · State Role Title: Program Admin Speclialist I · Hiring Range: $38,894 - $48,000 salary commensurate with experience · Pay Band: 4 · Agency: Department of Social Services · Location: DCSE ABINGDON · Agency Website: · Recru ...
Lead Customer Experience Specialist - Bristol, United States - Point Broadband
Description
Lead Customer Experience SpecialistBristol, VA
Summary:
This position is responsible for providing support to Supervisor and other members of the Customer Experience team. Supports Day to day operations, customer service support for installation, service, and billing inquiries.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent is required; 2+ years of customer service experience preferred.
Computer Skills:
Requires working knowledge of Microsoft office software, email and Internet; CRM experience.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Point Broadband offers competitive pay and cash bonuses in a stable and fast-growing business.
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission
Lead Customer Experience Specialist professionals in Bristol
-
Wayne Fitzsimmons
Toolmaker Specialist | Supervisor