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Community Support Specialist
1 week ago
Leading By Example Abingdon, United StatesThe Community Support Specialist (CSS) is responsible for facilitating Targeted Case Management (TCM) services for adults in the community and the Continuum of Care (COC) program in Harford County. The CSS will maintain a minimum caseload of 20 (no more than 40) TCM clients and w ...
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Support Enforcement Specialist
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State of Virginia Bristol, United StatesTitle: Support Enforcement Specialist (Abingdon) #W1396 · State Role Title: Program Admin Speclialist I · Hiring Range: $38,894 - $48,000 salary commensurate with experience · Pay Band: 4 · Agency: Department of Social Services · Location: DCSE ABINGDON · Agency Website: · Recru ...
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Software Support Specialist
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Embridge Consulting Limited Bristol, United States**Unit4 ERP Software Support Specialist Full Time/Permanent Bristol Job Vacancy:** · by | Feb 2, 2021 | , | · **** · **Job Vacancy: Unit4 ERP Software Support Specialist** · Due to further growth of our Unit4 ERP (Agresso) Service delivery team in Bristol, we currently have v ...
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Network Support Specialist
2 weeks ago
Point Broadband Bristol, United StatesNetwork Support SpecialistBristol, VA Point Broadband Fiber Holding, LLC is looking a Tier II Network Support Specialist to join our team in Bristol, VA.This is a great opportunity for a fast learner with extraordinary customer service skills and a knack for technology.POSITION O ...
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Network Support Specialist
1 week ago
Point Broadband Bristol, United StatesNetwork Support SpecialistBristol, VA Point Broadband is looking for a Network Support Specialist to join our team in Bristol, VA.This is a great opportunity for a fast learner with extraordinary customer service skills and a knack for technology.POSITION OBJECTIVE:Promote and co ...
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Network Support Specialist II
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Point Broadband Bristol, United States>> Network Support Specialist II - Work at Home Network Support Specialist II - Work at Home Summary Title:Network Support Specialist II - Work at HomeID:1363Location:Bristol, VADepartment:Customer Care Description **NETWORK SUPPORT SPECIALIST - Work At Home · POINT BROADBAND BR ...
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Specialist in General Medicine
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Community Support Specialist
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Compass Health Network Sullivan, United States Full timeJob Description · Compensation : $; $ QMHP · Due to rapid expansion in all of our clinics, we are offering a $1,500 sign on bonus for Community Support Specialists; additional $500 sign-on bonus for Qualified Mental Health Professionals. We are eager to be able to continue to se ...
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Certified Peer Support Specialist
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Summit BHC Kingsport, United StatesCertified Peer Support Specialist | Creekside Behavioral Health | Kingsport, Tennessee · About the Job: · PURPOSE STATEMENT: · The Peer Support Specialist enhances the full array of treatment services from initial referral to the patient's discharge through professional treatm ...
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Certified Peer Support Specialist
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Summit BHC Kingsport, United StatesCertified Peer Support Specialist - PACT | Creekside Behavioral Health | Kingsport, Tennessee · About the Job: · PURPOSE STATEMENT: · The Peer Support Specialist enhances the full array of treatment services from initial referral to the patient's discharge through professional ...
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Child Support Enforcement Specialist
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City of Johnson City Johnson City, United StatesJob Description · Job DescriptionThe City of Johnson City, Tennessee is accepting online applications for a Child Support Enforcement Specialist with the Juvenile Court. The employee performs difficult technical work, receiving, posting, and distributing all child support monies ...
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Technical Portfolio Support Specialist
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Compunnel Cleveland, United States· Responsibilities: · Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. · Performs research and fact-finding to determine business requirements for development of end-user programs, operational procedures and suppor ...
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Vendor Relations Specialist
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Kiddie Academy Abingdon, United States**About the position** · This is a rewarding long-term career opportunity to work with all levels of the Kiddie Academy Educational Child Care corporate team, as well as our franchisees as they make an impact in communities across the country. As the Vendor Relations Specialist y ...
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Travel Nurse RN
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BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · BJC Medical Group Sullivan Clinic is seeking a full time BC/BE Obstetrics and Gynecology Physician to join their established team at Missouri Baptist Sullivan Hospital, located an hour from St. Louis, MO. · #LI-JB2Practice Details: · Join ...
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BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · Missouri Baptist Sullivan Hospital located in Sullivan, MO, just one hour from St. Louis is seeking a board-certified/board-eligible Orthopedic Surgeon to join our busy, community based hospital to help develop and expand the orthopedic ser ...
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Physical Therapist
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BJC HealthCare Sullivan, United States Full timeAdditional Information About the Role · Are you a Physical Therapist looking for an exciting opportunity in Southeast MO? Missouri Baptist Sullivan has a full-time outpatient PT position. The facility is state-of-the-art and includes a SwimEX pool for hydrotherapy and the outside ...
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Travel Nurse RN
18 hours ago
Travel Nurses, Inc. Bristol, TN, United StatesTravel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employmen ...
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Travel Nurse RN
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LeaderStat Bristol, TN, United StatesLeaderStat is seeking a travel nurse RN Med Surg for a travel nursing job in Bristol, Tennessee. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: 06/23/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · Employment Type: Travel · ...
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Travel Nurse RN
1 week ago
Travel Nurses, Inc. Bristol, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Bristol, Tennessee. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: T ...
Network Support Specialist - Bristol, United States - Point Broadband
Description
>> Network Support Specialist - Key Commercial Accounts Network Support Specialist - Key Commercial Accounts Summary Title:Network Support Specialist - Key Commercial AccountsID:1409Location:Bristol, VADepartment:Customer Care Description **Network Support Specialist - Key Commercial Accounts**
**Bristol, VA**
AT POINT BROADBAND WE IMPROVE LIVES THROUGH FIBER TECHNOLOGY. IF YOU ARE SELF-MOTIVATED TO ACHIEVE EXCELLENCE AND YOU TAKE PRIDE IN HELPING OTHERS - OUR MISSION TO DELIVER SUPERIOR FIBER-BASED BROADBAND SOLUTIONS TO SMALL TOWN USA AND RURAL AMERICA, WITH A FOCUS ON COMMUNITY, AND BEST IN CLASS CUSTOMER SERVICE **STARTS WITH YOU**.
**Opportunity:**
In this role, the successful candidate will possess excellent interpersonal / communication skills and enjoy proactive problem solving with a sense of urgency. Self-discipline, the ability to work independently, and utilize strong technical skills while quickly learning new concepts in a fast-paced environment is critical to being successful in this role. If you enjoy building relationships and demonstrate a commitment to our core values, this is a great opportunity to use your skills to promote positive success in your life while helping others - - all while earning a great income. Become part of dedicated team of professionals who flourish and thrive on success.
**Position Objective:**
Promote and comply with the Point Broadband Value System
Promote Point Broadband products and services over the telephone, email and chat. Responsible for providing exceptional customer service
Engage with commercial customer accounts to ensure the highest reliability and quality of services
Regularly engage with Key Accounts to ensure the highest reliability and quality of services. Customer advocacy
Respond to customer (commercial) requests via telephone, email and chat communication channels
Troubleshoot and resolve customer service outages and problems in an effective manner
Work with other team members to coordinate response to network disruptions, including gathering information by contacting customers
Respond to customer inquiries, complaints and other requests for information regarding Point Broadband services, billing, and payment arrangements
A successful employee in this position has the opportunity to obtain the position of Network Support Specialist II after meeting experience, knowledge and performance requirements
**Responsibilities:**
Responsible for responding to requests from Point Broadband customers for all services offered
Responsible for collecting, creating and updating commercial account network and premise documentation (no travel expected)
Responsible for regularly contacting key accounts and resolving issues
Responsible for engaging with operations, engineering, sales and leadership staff in the context of being a customer advocate
Responsible for opening, updating and closing trouble tickets to track customer requests and issues
Responsible for troubleshooting customer issues and attempting to resolve them
Responsible for escalating discovered outages or abnormal network conditions following established escalation chain
Responsible for striving to provide first touch resolution
Responsible for providing exceptional customer services
Responsible for meeting individual performance metrics designed to ensure exceptional customer service and support
Responsible for performing other tasks as required to assist the company in carrying out its customer service mission, goals, and objectives, as circumstances may dictate. This includes the short-term assignment to a wide range of other job functions and responsibilities which may be needed in situations where the loss of service to the companys customers is threatened or restoral of service is required.
**Qualifications and Requirements:**
High school diploma or equivalent required. Two-year college degree strongly preferred in a related field. Experience supporting large commercial enterprises and or government organizations is a plus. Experience supporting Internet, telephone and or cable TV services is a plus. Experience in a service-provider industry is a plus.
**Knowledge and Abilities:**
Ability to communicate clearly and concisely, both in written and verbal formats. Ability to effectively navigate recent Microsoft Windows operating systems and Microsoft Office.
**Shift:**
Shift may vary from time to time. Shift will include some evenings and weekend work. Some overtime may be required. Some shifts may occur on holidays.
**Working Conditions:**
This position requires work indoors. Work requiring lifting of up to 25lbs may also be necessary on occasion.
**Benefits:**
Share the Care Paid Time
Flexible Spending Account
Medical, Dental and Vision
Company Paid Life as well as Voluntary policies
401(k)
Paid Time Off
Holidays
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
**Point Broadband is an equal opportunity employer. For further information, please visit:**
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