- Point Broadband is an equal opportunity employer.
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Software Support Specialist
10 hours ago
Embridge Consulting Limited Bristol, United States**Unit4 ERP Software Support Specialist Full Time/Permanent Bristol Job Vacancy:** · by | Feb 2, 2021 | , | · **** · **Job Vacancy: Unit4 ERP Software Support Specialist** · Due to further growth of our Unit4 ERP (Agresso) Service delivery team in Bristol, we currently have v ...
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Network Support Specialist II
4 weeks ago
Point Broadband Bristol, United States>> Network Support Specialist II - Work at Home Network Support Specialist II - Work at Home Summary Title:Network Support Specialist II - Work at HomeID:1363Location:Bristol, VADepartment:Customer Care Description **NETWORK SUPPORT SPECIALIST - Work At Home · POINT BROADBAND BR ...
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Community Support Specialist
3 weeks ago
Compass Health Network Sullivan, United States Full timeJob Description · Compensation : $; $ QMHP · Due to rapid expansion in all of our clinics, we are offering a $1,500 sign on bonus for Community Support Specialists; additional $500 sign-on bonus for Qualified Mental Health Professionals. We are eager to be able to continue to se ...
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Certified Peer Support Specialist
1 day ago
Summit BHC Kingsport, United StatesCertified Peer Support Specialist - PACT | Creekside Behavioral Health | Kingsport, Tennessee · About the Job: · PURPOSE STATEMENT: · The Peer Support Specialist enhances the full array of treatment services from initial referral to the patient's discharge through professional tr ...
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Community Support Specialist
3 weeks ago
Leading By Example Abingdon, United StatesThe Community Support Specialist (CSS) is responsible for facilitating Targeted Case Management (TCM) services for adults in the community and the Continuum of Care (COC) program in Harford County. The CSS will maintain a minimum caseload of 20 (no more than 40) TCM clients and w ...
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Travel Physical Therapist
4 days ago
Healthcare Support Bristol, TN, United StatesHealthcare Support is seeking a travel Physical Therapist for a travel job in Bristol, Tennessee. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: 07/08/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours · Employment ...
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Point Broadband Bristol, United States>> Customer Experience Specialist In Office or Remote Customer Experience Specialist In Office or Remote Summary Title:Customer Experience Specialist In Office or RemoteID:1277Location:Bristol, VADepartment:Customer Care Description **Customer Experience Specialist - In office or ...
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Travel Nurse RN
2 days ago
Gifted Healthcare Bristol, TN, United StatesRegistered Nurse (RN)06/24/2024 to 09/23/2024$1,595 - $1,772/week Travel Day Shift 13 weeks at 36/week The Gifted Healthcare Experience Gifted Healthcare is an award-winning travel nursing agency that offers nursing contracts at premier healthcare facilities across the United Sta ...
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Ballad Health Bristol, Bristol County, VA, United StatesBristol Regional Medical Center (BRMC) and an Employed Oncology/Hematology Group located in Bristol, VA are currently seeking a BE/BC, Full Time Hem/Onc Physician to join their established, stable CoC accredited group. Candidate will join a wonderful medical community with suppor ...
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Travel Registered Respiratory Therapist
1 week ago
OneStaff Medical Bristol, TN, United StatesOneStaff Medical is seeking a travel Registered Respiratory Therapist for a travel job in Bristol, Tennessee. · Job Description & Requirements · Specialty: Registered Respiratory Therapist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 36 hours ...
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Thornbury Nursing Services Bristol, United States**Customer Service Advisor Mental Health Team Bristol** · **Job title:** Customer Service Advisor Night Shifts **Location:** Long Ashton, Bristol **Contract:** Permanent **Salary:** 18,500 21, % uplift on unsociable hours + up to 10% quarterly bonus **Working hours:** Monday Sun ...
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Ballad Health Bristol, Bristol County, VA, United StatesBristol Regional Medical Center (BRMC) and an Employed Oncology/Hematology Group located in Bristol, VA are currently seeking a BE/BC, Full Time Hem/Onc Physician to join their established, stable CoC accredited group. Candidate will join a wonderful medical community with suppor ...
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Ballad Health Bristol, United StatesJoin Ballad Health-Cardiovascular Associates in Bristol, Tennessee as a skilled Thoracic Surgeon Lead and cultivate a dynamic Thoracic surgery program at Bristol Regional Medical Center, the cornerstone of cardiac care in Northeast Tennessee and Southwest Virginia. · Your role wi ...
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Behavioral Health Service Line Bristol, United StatesSBIRT Community Health Navigator--Days w/rotating wkends--Bristol, TN (BRMC) · Job ID: 004CSR · BRISTOL REGIONAL MEDICAL CENTER · Support Services - Behavioral Health Service Line · Full-time (scheduled 72 hrs or more per pay period) - Day · Job Description · SCOPE OF POSITION ...
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Workers Comp Claims Examiner
1 week ago
Diedre Moire Bristol, United StatesWorkers Compensation Complex Claims - Bristol, TN Seeking individual with at least 3 years experience investigating, evaluating and adjudicating complex workers compensation cases of high exposure and severity. Activities: Investigates claims to determine coverage responsibility. ...
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Patient Access Specialist
3 weeks ago
Ensemble Health Partners Bristol, United StatesThank you for considering a career at Ensemble Health Partners · Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle so ...
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Marketing Specialist
2 days ago
Skyline Construction Bristol, United StatesJob Description · Job Description · This is a great opportunity for a marketing self-starter to be part of a rapidly growing construction company. The Marketing Specialist is responsible for all local marketing activities tied to pursuing and securing business while ensuring con ...
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Population Health Manager
1 week ago
Virginia Department of Human Resource Management Bristol, United StatesPopulation Health Manager · Job no: · Work type: Full-Time (Salaried) · Location: Abingdon Virginia, Bland, Virginia, Bristol, Virginia, Carroll, Virginia, Galax, Virginia, Grayson, Virginia, Smyth, Virginia, Wythe, Virginia · Categories: Educational and Media Services · Title ...
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Repair Manager
3 days ago
Airgas Bristol, United StatesR Repair Manager (Open) · Location: · Bristol, VA - Retail shop · How will you CONTRIBUTE and GROW? · Discover an exciting Career with AIRGAS · We have immediate openings and we want you to join our team · CALL JACOB AT YOUR · OR TEXT "Welding Repair Manager" to · Welding ...
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Intercept Health Abingdon, United StatesOvernight Support Specialist - Youth Quest · Now offering a $1000 sign on bonus. · Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys has e ...
Network Support Specialist - Bristol, United States - Point Broadband
Description
Network Support SpecialistBristol, VA Point Broadband is looking for a Network Support Specialist to join our team in Bristol, VA.This is a great opportunity for a fast learner with extraordinary customer service skills and a knack for technology.
POSITION OBJECTIVE:
Promote and comply with the Point Broadband Value System.
Promote Point Broadband products and services over the telephone and to walk-in customers. Responsible for providing exceptional customer service.
Respond to customer requests via telephone, email and chat communication channelsTroubleshoot and resolve customer service outages and problems in an effective manner.
Troubleshoot escalated customer service outages and problems (tier 2) in an effective manner.Work with other team members to coordinate response to network disruptions, including gathering information by contacting customersRespond to customer inquiries, complaints and other requests for information regarding Point Broadband services, billing, and payment arrangements.
RESPONSIBILITIESResponsible for responding to requests from Point Broadband customers for all services offeredResponsible for opening, updating and closing trouble tickets to track customer requests and issuesResponsible for troubleshooting customer issues and attempting to resolve them (up to tier 2)Responsible for escalating discovered outages or abnormal network conditions following established escalation chainResponsible for striving to provide first touch resolutionResponsible for providing exceptional customer serviceResponsible for meeting individual performance metrics designed to ensure exceptional customer service and supportResponsible for performing other tasks as required to assist the company in carrying out its customer service mission, goals, and objectives, as circumstances may dictate.
This includes the short-term assignment to a wide range of other job functions and responsibilities which may be needed in situations where the loss of service to the company's customers is threatened or restoral of service is required.
POSITION QUALIFICATIONS AND REQUIREMENTSHigh school diploma or equivalent required. Two-year college degree preferred in a related field. Experience supporting Internet, telephone and or cable TV services is a plus. Experience in a service-provider industry is a plus.KNOWLEDGE AND ABILITIESAbility to communicate clearly and concisely, both in written and verbal formats. Ability to effectively navigate recent Microsoft Windows operating systems and Microsoft Office.
SHIFT:
Shift may vary from time to time. Shift will include some evenings and weekend work. Some overtime may be required. Some shifts may occur on holidays.
WORKING CONDITIONS:
This position requires work indoors. Work requiring lifting of up to 25lbs may also be necessary on occasion.
BENEFITS:
Medical (3 plans to choose from), Dental and VisionShort Term Disability Flexible Spending AccountsCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffShare the Care Paid Time OffPaid HolidaysUniform/Boot allowance *Applicable by Position*Cell Phone Allowance *Applicable by Position*Career Progression OpportunitiesDiscounted Broadband Services *Where Applicable
For further information, please visit:
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