Jobs
>
Kansas City

    Customer Support Analyst - Kansas City, United States - SafetyCulture

    SafetyCulture
    SafetyCulture Kansas City, United States

    2 weeks ago

    Default job background
    Full time Permanent
    Description
    SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe. As a Support Analyst, you are the first contact for our customers when they need help. Quick and efficient is the name of the game. Empathy is a must and friendly service is held to the highest standard. Your quest is to provide excellent support while collaborating with our global teams to ensure our customer's journey is amazing.You will embody our #thinkcustomer value and use your incredible people skills and technical expertise to deliver an exceptional customer experience.

    About You

  • Customer centric approach and dedicated to solving customer problems
  • An active listener who understands customer pain points and takes action
  • Love for technology and solving technical issues
  • Prior experience in customer support highly desirable

    • How you will spend your time

  • Responding to our customers' concerns across chat, email, and calls based on the SLA set or even faster
  • Always striving to educate our customers about the company, our product and our products' features
  • Using data analysis to evaluate the customer problem, helping you to find an accurate and long-term solution
  • Walking your customers through tricky installation processes and troubleshooting
  • Looking for alternative solutions that will allow you prioritise. Bring ideas on how to help your customers achieve the same outcome just without you
  • Create and send technical documentation to customers and within the technology platforms that the company uses. Notes provided in all the systems should be complete, accurate and follows the quality framework
  • Knowing the escalation cases (based on guidelines for escalation) that should be reassigned to the Level 2 Analysts
  • Researching required information using SafetyCulture prescribed and approved resources
  • Confidence in your decision to close customer cases, knowing that you came to a solution both yourself and the customer is excited about

    • Why SafetyCulture?

  • Equity with high growth potential and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • 401k
  • Generous Medical Insurance plans
  • In-house Chef serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services
  • Paid Parental Leave
  • The work we do has real purpose, we are working to improve how millions of front line workers and leaders do their jobs every day and getting them home safely
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
  • Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages
  • Quarterly celebrations and team events
  • Pickle Ball Court, modern workspace and pet-friendly office
    • We're committed to so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in , the and the . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with youYou can find out more about life at SafetyCulture via , , and .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: or
  • RUBINBROWN LLP

    Technology Support Analyst

    5 days ago

    RUBINBROWN LLP Kansas City, United States Full time

    Founded in 1952, RubinBrown LLP is one of the nation's leading accounting and professional consulting firms. The RubinBrown name and reputation are synonymous with experience, integrity and value. · RubinBrown redefines the full-service experience by combining technical and indu ...

  • Velocity Staff

    Software Support Analyst

    5 days ago

    Velocity Staff Kansas City, United States

    Overview · Velocity Staff, Inc. is working with a dynamic company to add, on a permanent basis, a Software Support Analyst. This Kansas City, MO based onsite role will work directly with the Director of Infrastructure and will be executing projects within their ERP system that ma ...

  • Oracle

    Technical Analyst 1-Support

    6 days ago

    Oracle Kansas City, United States

    As a Technical Solution Analyst I on the Application Management Services (AMS) team, you provide functional and technical expertise to our clients with Cerner Millennium software. Much of your time will be spent troubleshooting service requests, rete Technical Analyst, Support, T ...

  • Research Medical Center

    EHR Support Analyst II

    6 days ago

    Research Medical Center Kansas City, United States

    Introduction · Do you have the career opportunities as a EHR Support Analyst II you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. · B ...

  • INSPYR Solutions

    Business Support Analyst-Helpdesk

    6 days ago

    INSPYR Solutions Kansas City, United States

    Title: Business Support Analyst · Location: REMOTE (needs to be local to St. Louis, MO) · Duration: 6 month contract with opportunity to extend or convert to permanent · Compensation: 23-25/hour · Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. · Inter ...

  • Oracle

    Technical Analyst 1-Support Discern Rules

    2 weeks ago

    Oracle Kansas City, United States Regular Employee

    As a Technical Solution Analyst I, you will perform more complex troubleshooting investigations reviewing front-end applications by capturing information, using fix tools, shadowing end users, and testing workflows internally and externally. In addition, you will perform more com ...

  • Community Blood Center of Greater Kansas City

    Technical Support Analyst

    2 weeks ago

    Community Blood Center of Greater Kansas City Kansas City, United States

    Overview:The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. · Increase your chances of an interview by reading the following overview of this role ...

  • Community Blood Center of Greater Kansas City

    Technical Support Analyst

    2 weeks ago

    Community Blood Center of Greater Kansas City Kansas City, United States

    Overview · The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. This involves utilizing computer equipment, software and diagnostic tools to perform ...

  • PNC Financial Services Group

    Loan Support Analyst

    3 weeks ago

    PNC Financial Services Group Kansas City, United States

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employ ...

  • Community Blood Center Of Greater Kansas City

    Technical Support Analyst

    2 weeks ago

    Community Blood Center Of Greater Kansas City Kansas City, United States

    Overview: · Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. · The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hard ...

  • Oracle

    Systems Analyst 1-Support

    2 weeks ago

    Oracle Kansas City, United States

    As a member of the supply chain organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical issues relating to devices enrolled Systems Analyst, Support, Sys ...

  • D.H. Pace Company, Inc.

    Business Analyst Support

    2 days ago

    D.H. Pace Company, Inc. Olathe, United States

    Job Description · Job DescriptionDH Pace Company, Inc. is searching for a Business Analyst Support to join our Corporate Process Improvement Team in Olathe, KS You will provide support to Business Analysts and management on process improvement projects to ensure successful projec ...

  • Research Medical Center

    EHR Support Analyst II

    2 weeks ago

    Research Medical Center Lenexa, United States

    IntroductionDo you have the career opportunities as a EHR Support Analyst II you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.Benefits ...

  • Research Medical Center

    EHR Support Analyst II

    1 week ago

    Research Medical Center Lenexa, United States

    Description · Introduction · Do you have the career opportunities as a EHR Support Analyst II you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA ...

  • American Senior Benefits

    Senior Analyst Field Support

    2 weeks ago

    American Senior Benefits Olathe, KS, United States Full time

    About American Senior Benefits · At American Senior Benefits, an Integrity company, we are dedicated to serving customers needing insurance, especially seniors. Each day we help customers make key life decisions by finding the right solutions at affordable prices. · Review new ...

  • PNC

    Loan Support Analyst

    1 month ago

    PNC Overland Park, United States Full time

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...

  • PNC

    Loan Support Analyst

    2 weeks ago

    PNC Overland Park, United States Full time

    Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...

  • GROM Consulting

    ERP Business Analyst

    3 weeks ago

    GROM Consulting Kansas City, United States

    Job Title: IT ERP Business Analyst · Client Location: Kansas City area · Duration; 3 Months Contract to Permanent Hire · Skills: · Job Description: GROM's direct customer is seeking an IT Business Analyst for an immediate contract/to/hire opportunity in the Kansas City area. Th ...

  • Children's Mercy

    Service Operations Analyst

    4 days ago

    Children's Mercy Kansas City, United States Full time

    Overview · The Service Operations Analyst is responsible for day-to-day analysis, participation, and completion of Tier 1 support work in the form of Incidents Requests, support calls and chats. Follows established processes and procedures in the form of training plans, knowledg ...

  • Strategic Staffing Solutions

    Financial Data Analyst

    4 days ago

    Strategic Staffing Solutions Kansas City, United States

    JOB TITLE: Financial and Data Analyst – Regulatory Compliance · We're hiring multiple Financial and Data Analysts – Regulatory Compliance for a great manager Please email resume and salary W2 pay rate expectation for immediate consideration for these roles and other opportunitie ...