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    Manager - Area Manager - Santa Monica, CA, United States - U.S. Bank

    U.S. Bank
    U.S. Bank Santa Monica, CA, United States

    3 weeks ago

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    Description

    Apply locations West Hollywood, CA Santa Monica, CA Los Angeles, CA Century City, CA posted on Posted 2 Days Ago job requisition id At U.Bank, we're on a journey to do our best.

    Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

    Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

    Try new things, learn new skills and discover what you excel at—all from Day One.
    Bank culture and core values.

    The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations.

    Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.

    Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.Bank products and services.

    This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.You will be subject to the required registration process, which includes a criminal background and credit check.

    Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

    Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results.
    Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities. Bank partners.
    Provides day-to-day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
    Adapts to new digital programs, products, services and technology platforms. Teaches digital fluency and financial literacy to team members and customers.

    Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.

    Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.Bank products and services.

    Able to have proactive conversations with customers and manage their feedback.
    Establishes, maintains and manages an effective advisory and service environment through the customer engagement model. Applies financial acumen, critical thinking and problem-solving skills to meet team members' and customer's needs. Bank products and services.

    Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers.

    Participates in local market/community activities to promote U.Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community.

    Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training. Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy. Limits bank losses and overall exposure.

    Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.

    Actively ensures compliance with the U.Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

    Actively participates in any required corporate and business line training in these areas.

    Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.

    Actively works with customers to understand each customer's normal account activity, as appropriate for this position.
    Bachelor's degree, or equivalent work experience

    • Three to four years of experience working in a sales, retail management, or banking environment
    Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues

    • Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
    • Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
    • Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
    • Working knowledge of employment practices including rewards and recognition, employee development, and change management
    Bachelor's degree, or equivalent work experience

    • Four to five years of experience working in a sales, retail management, or banking environment
    Advanced product/service knowledge and thorough knowledge of regulatory, policy and compliance issues

    • Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
    • Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
    • Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
    • Working knowledge of employment practices including rewards and recognition, employee development, and change management
    Bank employee benefits. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.

    EEO is the Law Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

    Bank participates in the U.Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.Citizenship and Immigration Services.

    Due to legal requirements, U.Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption.

    For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

    #If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

    That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

    Healthcare (medical, dental, vision)
    ~ Short-term and long-term disability
    ~ Pregnancy disability and parental leave
    ~401(k) and employer-funded retirement plan
    ~ Up to 11 paid holiday opportunities
    ~ Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

    Bank participates in the U.Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.Citizenship and Immigration Services.

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Bank accepts applications for this position on an ongoing basis. locations 7 Locations time type Full time posted on Posted 30+ Days Ago Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Bank's best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.
    #
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