Area Manager - Los Angeles, United States - Surefox

Surefox

Verified Company

Los Angeles, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Surefox is dedicated on being the leader in the physical risk management industry and the company of choice for military veterans searching for a career and culture that values their skills and expertise.

Surefox North America Inc is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals.

We are currently seeking an experienced Full-Time, Area Manager with leadership experience and strong organizational skills who can join our team here in the Bay Area.

You will be tasked with assisting your designated Program Manager by overseeing day to day operations at an entire location for our top Silicon Valley clients.

In your operations role, you act as a liaison between Surefox and its client to ensure that the quality of service is being maintained, and identify ways in which Surefox can be more efficient and effective in its responsibilities.

You will ensure all officers and subordinate leadership assigned to your deployment are performing their duties in accordance with client policies and procedures, and all state & federal regulations.

Compensation for this position is:
$100,000

What you will do:

Coordinate any changes to Surefox posture, and disseminate any information received from the Program Manager.
Coordinate with Breakers and all assigned Residential Security Teams (IC's) to ensure security briefs are accurately updated with the correct information:
Site specific BOLOs (Be On the LookOut) & POIs (Persons Of Interests)
Events
Deployment changes/ updates
Work directly with Program Manager and client to facilitate operations related to respective site functions
Act as a liaison between the Client and Surefox IC'ss when handling:
Sensitive employee exits
FTE Performance Improvement Plans (PIP)
Additional requests from the client
Maintain quality control on Breakers and all assigned IC's:
Deployment requirements are up to standard
Trackers, rosters & metrics are up to date
Audit day to day operations
Audit Timesheets for respective areas:
Accuracy check
Discrepancies are addressed and corrected
Review and approval of employees' timesheets through Company's Time and Attendance Program
Coordinate any personnel changes across all posts and breakers.
Take lead during weekly program syncs for respective areas
Updating slides, ensuring accuracy, etc.
Provide feedback and suggestions to improve efficiencies and systems benefiting Surefox's daily operations
Ensure the Program Manager is kept informed on any discrepancies or information passed down from Client in their respective areas.
Be the primary point of contact between Surefox Staff and the Breakers/IC's for any issues with the employees:
Payroll
Scheduling
Military Leave
Counselings
Conflict Resolutions
Ensure all Breakers remain in compliance with Surefox and client specific policies/procedures.
Facilitate any and all deliveries of Surefox documentation, to include:
Performance Improvement Plans (PIPs)
Policy Violations
Performance Assessments
Positive recognitions
Set and achieve goals for your team to promote professional development while achieving Surefox's strategic goals
Train, mentor, and coach assigned Breakers and IC's agents through formal and informal feedback through the Surefox Counseling program
Ensure all IC's agents adhere to Surefox vehicle SOPs as well as DOT laws and regulations while operating company vehicles

What is required:

Must be eligible for employment within the United States
Must be a minimum of 18 years old per state licensing guidelines
Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)
Must live within driving distance or be willing to relocate. This is a On-Site Position.
Must have a current BSIS guard card or eligible to qualify for guard card
Must have a high school degree or equivalent
2 years of experience in a supervisory role
Ability to effectively communicate with people at all levels and from various backgrounds
Strong judgment and decision making skills, and the ability to think on your feet
Ability to understand and follow written and verbal instructions, and confidence to ask questions when you do not understand what is being asked or expected of you
Ability to supervise and mentor up and coming leaders, and work as part of a team with fellow managers and senior management
Aptitude and willingness to learn your role quickly, and individual initiative to identity and improve any process or issues that you discover in your role

What is desired:

25 years experience in a supervisor/manager role over a team of at least 10 personnel
Experience in developing, organizing, and implementing training for assigned personnel
Bachelor's Degr