Student Service Specialist - Alfred, United States - Alfred University

Description

Responsible for providing the first line of service and guidance to students, faculty, and staff in all aspects of general registration support with knowledge of student account and financial aid processes within Student Service Center. Responsible for data entry and clerical support.

Salary/Rate: $15.00-$17.00 per hour; 35 hours per week

Essential Functions

+ This position has no supervisor authority

+ Researching and problem solving to effectively guide and assist students, faculty, and staff via phone, email, and in-person with the best customer service. Ensuring information provided is accurate and follows AU policies and procedures with in Federal and FERPA guidelines. Friendly, welcoming, detailed, informative and proactive

+ Maintains registrar email and phones. Organizing and filing documents and incoming emails. Checking all emails and working with other staff to ensure prompt responses. Ensuring all voicemails are returned promptly. Sets any out-office messages

+ Makes sure to appropriately file documents

+ Handles the majority of registration related data entry following proper procedures. Registration: add/drop and withdrawing all students from courses; process independent study forms and maintain records for titles; coordinate and process registration of non-degree students in Summer Term and Allen Term classes

+ Assist student accounts with in student service center for ensuring continued front-line service

+ Record changes in students curriculum records in Banner to include college or school, majors, minors, and concentrations

+ Research any questions or issues that arise with verification of degrees earned

+ Maintains a communication board with guidance from the assistant registrar

Other Duties & Responsibilities

+ Perform essential Registrars Office duties shared with other members of the staff:

+ Assist, as needed, with fulfillment of transcript requests from students/former students

+ Preparation for Graduation, including data entry, document review, and organization of diplomas. Assist on stage at the commencement ceremony

+ Create and update student records as needed in the Banner Student Information System

+ Supports and assists in creating intersections for faculty, staff and students that will assist in transforming peoples lives

+ Supports and assists in creating an evolving culture of mentoring and rich engagement opportunities for faculty, staff, and students

+ Maintains a commitment to diversity, equity and inclusion and a high degree of cultural competence and respect for a wide range of identities and experiences, therefore welcoming and supporting all faculty, staff and students and expanding access to the AU experience.

+ Maintains a safe working environment within and around their facilities and associated equipment and supplies including, but not limited to, obtaining Safety Data Sheet (SDS) information pertaining to any hazards associated with their work environment

+ Participates in all required assigned training, including safety training and will comply with safety rules, regulations, and protocols

+ Effective written and oral communication skills

+ Contributes to the overall success of the University by performing other duties as assigned

Qualifications Education & Experience, Knowledge, Skills & Abilities

+ Two year degree (Associates) is preferred. Especially within service or business fields

+ At least two years of clerical, office and service experience is recommended

+ A self-starter who assumes responsibility for the work assigned and can complete projects with little or no supervision. The person must also be able to identify problems and have the knowledge of who to consult as problems arise

+ A detail-oriented person with the ability to analyze problems and find a solution. Must also have a high level of accuracy and efficiency to be able successfully make high volumes of entries into the Student Records system, while efficiently responding to phone and in-person inquiries at the front desk

+ Must have excellent organizational skills, to ensure that all records are properly filed in numerous locations so that they can be easily retrieved

+ Will need to be proficient in understanding the intricacies of the Banner Student Information system and how other departments will be affected by changes made through the Student Service Center

+ Computer skills are essential. Knowledge of word processing, database and spreadsheet software, particularly MS Office, and Adobe

+ Understand and appropriately follow policies, procedures, and state regulations

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals.

Job involves extensive typing and will occasionally need to move and lift boxes of paper, diplomas and other items. Weekend work is minimal if any; but requires minimal hours of coverage during any holiday breaks that the university is closed.

About Alfred University

Lighting the way for students since 1836.We've always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor and community have made us a unique kind of leader since 1836.

Alfred University (AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a difference in their professions and their communities.

Over the course of the twentieth century, Alfred University evolved into a complex institution offering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York.

Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Protected veterans, minorities and women are encouraged to apply.

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