- Monitor the email inbox to ensure 100% response rate to inbound inquiries. During normal business hours the expectation is max 1hr turnaround. During non-business hours inquiries must be responded to before the next day's AM Report.
- Ensure all new orders are clarified and confirmed (with the customer), entered into our system for jobs (drop-off, servicing and pickup), appropriately invoiced, routed and quantified.
- Serve as the initial point of escalation among the routing and dispatch team with regards to all manner of concerns internal and external.
- Supervise the daily and weekly service route setup and organization. Ensure all last minute/emergency adjustments are reflected and deconflicted.
- Manage the quality of "data-in" to our enterprise service system (today: ServiceCore). Ensure we have accurate site, administration, and billing points of contact for all customers' sites.
- Ensure the overall success and efficacy of our routing and dispatch team, its members and their professional development.
- Supervise the conduct and professionalism of the dispatch team including adherence to company policies.
- Ensure any orders, special requests, special events and other non-standard incidents are deconflicted with the Operations Officer prior to execution or commitment to execution.
- Organize and oversee emergency response activities as it relates to our service drivers'. This includes but is not limited to, notification of upper management, ensuring proper driver action and liaising with law enforcement.
- Demand constant efficiency maximization of routing and drivers, ensure constant revision with the engagement of Routing Lead and Operations Officer.
- Ensure that there is a member of the dispatch team present and "manning the con" from each business day to support our drivers in the field and our inbound customer emergencies and during other windows as requested by management.
- Routinely inform ownership of key technology gaps, opportunities, issues and ideas to improve standard operating procedures.
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Dispatch Manager
1 week ago
Quality Services Moving Lorton, United StatesNow hiring a Local Dispatch Manager to assist our Operations Department with dispatching\tracking vehicles and employees daily while coordinating other operational activities. As our Dispatcher, you will be in direct contact with customers and crews for both local and long distan ...
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Dispatch Manager
3 weeks ago
F.H. Furr Rockville, United StatesOverview: · Who/What Are We Looking For?? · The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effe ...
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Dispatch Manager
5 days ago
F.H. Furr Rockville, United StatesOverview: · Who/What Are We Looking For? · ? · The · Dispatch · Manager · is responsible for · building · a strong team · and shap · ing · a positive · experience · for both our employees and our customers · . The · Dispatch · Manager will ensure th · at our Dispa ...
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Service Desk Dispatcher
3 weeks ago
Matrix Computer Consulting Manassas, United StatesDon't have a ton of experience, just getting started or returning to the work force? Got your act together? Can communicate and work effectively with other humans? · **We've got the job for you. It's full time. With real benefits, no BS.** · We are looking for a responsible, self ...
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Field Service Technician
2 weeks ago
Black Diamond Manassas, United States**Job Desc/Summary**: Responsible for cleaning, repair and maintenance of heavy equipment and other related duties. · - Provide service and customer support during field visits or dispatches · - Manage all on site installation, repair, maintenance and test tasks · - Diagnose erro ...
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GAP Solutions, Inc. Manassas, United StatesProvide support to assist the client with the receiving, managing, and dispatching of maintenance and client requested work. Perform audit of furniture and asset management throughout buildings and satellite locations noting any new, missing or relocated assets. · **Duties and Re ...
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Residential Sales Representative
1 week ago
Brickworks North America Manassas, United States**Summary**: · **Duties and Responsibilities**: · Essential duties and responsibilities include but are not limited to those listed below: · - Establish accounts within the home builder community by developing long lasting business relationships with designers, architects, builde ...
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Inside Sales Representative
2 weeks ago
TRIPLE S STEEL Manassas, United StatesABOUT THE COMPANY: · At Triple-S Steel we live and work by our core values. Since our inception over 50 years ago, we have followed three basic principles that are the foundation of our success: · **Stability**: All decisions made are measured in years, not quarters. · **Flexibil ...
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Dispatcher
1 week ago
Repair 24 Manassas, United StatesWe are looking for an experienced hvac/refrigeration dispatcher -Must have experience in the HVAC repair / refrigeration repair office field. You will be working out of our office in Manassas VA. We are a fast paced/fast growing company. We will be interviewing and hiring this we ...
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Freight Forwarding Agent
3 days ago
Atlas Ventures Manassas, United StatesLOGISTICS PURCHASER* / DISPATCHER* IN THE FIELD OF DISTRIBUTION LOGISTICS YOU ARE LOOKING FOR A JOB & WE ARE LOOKING FOR YOU DO WHAT YOU LOVE - as one of the largest international fashion companies, with more than stores worldwide, we create fashion for moments of experience. NEW ...
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Customer Service Representative
3 weeks ago
Atlas Home Services LLC Manassas Park, United States**Job description** · Atlas Home Services seeks to expand its customer service call center with the addition of a **Customer Service Representative** · - Have 3+ years of Customer Service Representative experience in the plumbing or HVAC industry · - Be punctual and dependable · ...
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Customer Service Representative
3 days ago
Paul Davis Restoration and Remodeling of Suburban Virginia Manassas, United States**Benefits**: · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · - Parental leave · - Training & development · - Vision insurance · Paul Davis is a family-owned restoration company specializing in restoring the homes and businesses of No ...
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Dispatch/Operations Manager
3 weeks ago
Alchemy Global Talent Solutions Woodbridge, United StatesOur client a moving specialist based in the Woodbridge, VA area is seeking an experienced moving operations manager to join them. · Responsibilities: · Manage acceptance and registration of new shipments · Assist with the dispatch of crews for each job for each day and ensure ...
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Residential Service Dispatch Manager
1 week ago
FH Furr Rockville, United StatesOverview · Who/What Are We Looking For? · The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effectiv ...
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Local Operations Manager/Dispatcher
3 weeks ago
Quality Services Moving Lorton, United StatesJob Description · Job DescriptionQuality Services Moving is a veteran-owned relocation company headquartered in Lorton, VA seeking a Local Operations Manager/Dispatcher for moving operations. Our success is attributable to our team's strong work ethic, high standards, and integri ...
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Dispatcher (m/f)
3 weeks ago
NebulaTech Centreville, United StatesWe are looking for an organized and communicative dispatcher in full-time for a long-term position. This is a renowned, internationally operating technology company based in 28307 Bremen, which combines first-class service and products for strong customer loyalty. · Your responsi ...
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Night Warehouse Associate
3 weeks ago
Hop & Wine Beverage Chantilly, United States**JOIN OUR WAREHOUSE TEAM** · Ready to build a career in the beverage industry? We can help YOU · **Hop and Wine Beverage** is looking for an outgoing individual to join our operations team as a Night Warehouse Associate in our Chantilly, VA warehouse. · **About us** · Hop & Wine ...
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Delivery Driver/warehouse
2 weeks ago
Autopart International Chantilly, United States**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following**: · - Select specific trucks for each route based on volume and equipment availability; · - Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each d ...
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Meal Ordering Assistant
1 week ago
Gate Gourmet Chantilly, United StatesWe're looking for motivated, engaged people to help make everyone's journeys better. · Position is responsible for providing administrative support for the meal ordering process in a multi-airline unit. · Main Duties and Responsibilities: · - Answers all incoming telephone calls ...
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KACE Dulles, United States**THIS POSITION IS CONTINGENT UPON CONTRACT AWARD** · TITLE: Lead Dispatcher · LOCATION: Dulles, VA and Fort Worth, TX · SECURITY CLEARANCE: MBI · About KACE: · - When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thin ...
Routing & Dispatch Manager (Virginia) - Manassas, United States - Two-Tac LLC
3 weeks ago
Description
Assistant Routing & Dispatch Manager
G.I. JOHNS is looking to hire a full-time Routing & Dispatch Manager at their Manassas Park, VA location. This is a key management role leading the day-to-day operations of a rapidly growing portable sanitation company that takes pride in doing things the right way and executing on the impossible.
Owned by Marine Corps veterans, we have a dynamic team of technicians, operations and maintenance staff that hold the highest standard of performance, integrity and customer service. We provide portable sanitation solutions around the Northern Virginia, Southern Maryland, and Washington D.C. area. We are driven by purpose, with a vision to grow in a meaningful way that allows us to continue to impact our community of veterans and their families. We work for that vision every day and we are looking to add this critical role to the team with someone who is ready to perform at a high level on Day 1. If you want a fast-paced and exciting experience where the expectation is high-performance, high-engagement, and that every new hire is a future leader in training, this is the role for you
Responsibilities will include, but are not limited to:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Routing & Dispatch Manager (Virginia) professionals in Manassas
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Blake Morris
Full Time Management Informations Systems Student