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    Director of Operations - Richmond, United States - Tidewater Express

    Tidewater Express
    Tidewater Express Richmond, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    The Director of Operations is responsible for the overall operations of the shop, including management of staff, inventory, finances and budget, the maintenance of equipment, and the provision of quality service to customers.

    This position will work Monday through Friday, during regular business hours with some extra hours required to be successful in the position.

    This is a working shop position, not a desk supervisor position.

    Requirements:
    Maintain high quality repairs and minimize comebacks, and conduct checks of completed jobs for quality
    Oversee diesel shop and schedule technicians to tasks on a daily basis
    Manage technicians including hiring, training, and evaluating
    Ensure all work is completed and meets all quality and safety standards
    Uphold all safety standards and regulations including auditing for compliance and monthly safety meetings
    Minimize downtime and drive timely service by prioritizing work on a daily or weekly basis
    Monitor operation expenses
    Develop long and short term goals and provide direction for the team through team meetings
    Have knowledge of DOT rules and regulations
    Must be experienced in heavy diesel engine diagnostics and repairs
    Work with Parts Advisor to always be improving the overall profitability of each job and the shop overall
    Keep current on new equipment or tools and recommend purchases to diesel technicians
    Knowledge and use of computer aided diagnostic software and hardware is a must
    Make customer satisfaction a priority, ensuring office staff are courteous and respectful
    Handle customer complaints immediately and according to Tidewater Express Inc. guidelines
    Attend quarterly management meetings
    Approve employee time records and time off requests
    Maintain a safe and working environment
    Responsible for overall condition of the shop and shop equipment
    Any other duties as assigned by the President


    Benefits:
    Medical, Dental and Vision insurance coverage
    Medical insurance (paid 100% by TEI at 5 year work anniversary)
    Life insurance policy
    Legal and other supplemental coverage
    Simple IRA with TEI matching contribution
    PTO, Holiday, and Bereavement pay
    SIGN ON BONUS based on experience
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