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Client Service Representative - Walnut Creek, United States - Muller Veterinary Hospital & The Canine Rehabilitation Center
1 week ago
Description
Muller Veterinary Hospital & The Canine Rehabilitation Center -Job description
Are you a compassionate, friendly, and courteous communicator? Are you detail-oriented, efficient, and do you enjoy working with people and their pets? If you answered "Yes" we want to talk with you
Muller Veterinary Hospital is a fast-paced, progressive small animal veterinary practice accredited by the American Animal Hospital Association. In addition to supporting our general practice patients with full-service, high quality veterinary medicine, we are also proud to offer canine rehabilitation, pain management and integrative therapies like acupuncture and chiropractic. Our clients and patients mean the world to us, and we are looking for a Client Service Coordinator that will convey this with professionalism and care.
The ideal candidate must possess a genuine concern for our clients and patients. The ideal candidate thrives in a fast-paced environment while using strong organizational and prioritization skills. Veterinary experience is preferred but we will happily train the right person.
The ESSENTIALS:
High School diploma or equivalent
-1+ years in customer service, working directly with the public
Positive attitude: friendly and bright
Trustworthy, responsible, and professional
Highly organized and detail-oriented
Excellent verbal and written communication skills
Ability to work independently and collaboratively
Self-motivated, with very strong work ethic
Commitment to delivering excellent customer service
Flexible, always demonstrating grace under pressure
Fast learner and computer-literate
Ability to work some Saturdays
The TASKS:
Facilitate communication among our doctors, staff and clients in person, and via phone & email.
Welcome our clients and their pets to our hospital
Coordinate & carry out timely flow of appointments, including checking clients in & out, rooming patients and preparing exam rooms between visits
Answer a multi-line phone system
Schedule appointments
Maintain detailed medical and client communication records
Work with teammates to treat our clients and patients with warmth, kindness, and empathy
What WE offer:
40 hours per week (full-time position)
Competitive pay, commensurate with experience
A stable and healthy work environment
Benefits package (medical, PTO, pet care discounts, continuing education, and more)
Job Type: Full-time
